Incident Mgt. skills
• Skilled in basic Network troubleshooting (Outages issues), understanding account specific process script, call conference with local IM/and or local site contact person and resolver team British Telecom (BT Dalian) team for network issues. • Creating, analyzing, dispatching IT ServiceDesk (SD), Service Request (SR), ICM tickets using Operational Service Desk (OSD) ticketing tool. • Skilled in major relevant computer applications like MS Word 2007, MS Excel 2003, MS Outlook, Lotus Notes 7 and 8.5 versions. • Basic configuration of MS Outlook 2003 and 2007. • Excellent English and Filipino communication skills. • Reading historical novels, collecting and writing poems, and getting guitar lesson
About Me
I already wok as Callcenter agent for more than 3yrs and counting. I started working with Siemens IT Solutions [login to view URL] IT Helpdesk Email Support for almost three months and as RMT Non-Core Global Incident Coordinator for almost two years under NokiaSiemensNetwork(NSN). After a year was transfer to another account and worked as Incident and Control Monitoring (ICM) with BASF Asia Pacific (APAC) scope of support. Now, I'm working with Affiliate Computer Services as Customer Support Rep. handling HR account.
$ 50 USD/hr
NEW FREELANCER!
