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EXPLORE
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0.0
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$4 USD / Hour
・
Sri Lanka (6:12 AM)
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Joined on August 26, 2009
$4 USD / Hour
・
- Specialized in inbound customer handling - Basic/complex data entry - Payment reconciliation - Big data sorting, summary and visualization (BI tools, Data studio)
No reviews to see here!
Experience
Specialist Quality Assurance
May, 2018 - Present
•
8 years, 1 month
Lendtech Lanka Pvt Ltd
May, 2018 - Present
•
8 years, 1 month
Nature of business : Online based lending QA functions : Sales team (outbound) & Recovery (Inbound) - Define business strategies with customer service delivery, add parameters and check samples on customer delivery channels - Management reports on service delivery - Evaluate, manage and escalate customer complaints and implement processes to reduce complaints - Coach, train, provide feedback on defects on human errors
May, 2018 - Present
•
8 years, 1 month
Quality Assurance Executive
May, 2017 - Apr, 2018
•
10 months, 30 days
Aegis Lanka Pvt Ltd
May, 2017 - Apr, 2018
•
10 months, 30 days
- Audit on customer inbound functions - Achieve customer response CSAT, NPS - Re-evaluate customer responses and validate corrections - Conduct calibrations
May, 2017 - Apr, 2018
•
10 months, 30 days
Customer Service Executive
Jul, 2007 - Aug, 2016
•
9 years, 1 month
HSBC
Jul, 2007 - Aug, 2016
•
9 years, 1 month
- Manage customer portfolio in an outsourced environment - Update customer profiles based on requests - Coordinate with clients on managing errors, verification
Jul, 2007 - Aug, 2016
•
9 years, 1 month
Education
University of Colombo
2009 - 2012
•
3 years
Professional Qualification in Human Resource Management - IPM SL
Sri Lanka
2009 - 2012
•
3 years
Verifications
Freelancer
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