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$9 USD / Hour
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Bangladesh (7:19 AM)
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Joined on April 6, 2010
$9 USD / Hour
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Profile Summary: I am a seasoned Business Intelligence and Data Specialist with over 17 years of experience in data management, reporting automation, and analytics. My expertise lies in creating dynamic dashboards, enhancing business processes, and delivering actionable insights. I am passionate about driving efficiency and decision-making through innovative data solutions. Strengths and Skills: - Advanced proficiency in Microsoft Excel, Power BI, and SQL for dynamic reporting and data visualization. - Expertise in data consolidation from multiple systems (POS, HR software) for seamless reporting. - Proven ability to design and implement reporting automation to save time and reduce errors. - Skilled in analytics and forecasting to identify market gaps and boost operational performance. - Strong attention to detail and commitment to maintaining data accuracy and confidentiality. Key Accomplishments: - Led the implementation of fraud management policies, increasing revenue by 2%. - Designed a consolidated sales reporting system, reducing 19 scattered reports into one efficient tool. - Introduced and optimized BI tools like Metabase and Superset for better data analysis. - Automated workflows and developed dashboards that saved 1M BDT per month for installation operations. - Reduced customer churn by 8% through predictive analytics and a targeted retention mechanism. Education and Certifications: - Master’s in Applied Statistics and Data Science (Ongoing), Jahangirnagar University. - Microsoft Certified Professional (MCP) and Certified System Administrator (MCSAM). - Certifications in Power BI, RHCE, CCNA, and ICDL. I bring a results-driven approach to every project, leveraging my technical expertise and experience to deliver exceptional value. Whether you need data consolidation, reporting enhancements, or advanced analytics, I am here to help. Let’s collaborate to achieve your business goals!
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Experience
Senior Manager, Business Intellegence
Nov, 2023 - Nov, 2024
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1 year
Sheba Platform Limited
Nov, 2023 - Nov, 2024
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1 year
Major Contributions: • Led the fraud management team, detecting and mitigating fraud while increasing revenue by 2% (Nov 2023). • Implemented sPRO categorization, discount mechanisms, and algorithm fixes to enhance customer satisfaction and reduce fraud at Sheba XYZ. • Revamped Metabase dashboards for better visualization and introduced Superset to enhance data analysis.

Dhaka, Bangladesh
Nov, 2023 - Nov, 2024
•
1 year
Beximco Communications Limited
May, 2019 - Oct, 2023
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4 years, 5 months
Manager, BI & Sales MIS
Mar, 2023 - Oct, 2023
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7 months
Major Project Work: • Analyzed market gaps using Google Maps, QGIS & Excel to onboard retailers and optimize retail positions. • Led a cross-functional project to boost online sales conversion from 3% to 21% through customer sentiment analysis. • Developed a follow-up mechanism, reducing churn from 8% to 3% (Jul-Sep 2019).

Dhaka, Bangladesh
Deputy Manager, BI & Sales MIS
Jul, 2022 - Feb, 2023
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7 months
Major Contributions: • Led the Sales Force Automation (SFA) App/Portal development, with a national launch planned for May 1, 2023. • Consolidated 19 daily reports into a one-stop sales report for better efficiency. • Automated sales performance & insights to drive growth. • Designed & implemented a top performer recognition program (Aug 2022). • Developed a performance improvement plan for TM, ASM, and RSM.

Dhaka, Bangladesh
Deputy Manager, Reporting & BI, Business Systems
May, 2020 - Aug, 2022
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2 years, 3 months
Major Contributions: • Introduced Microsoft Power BI to the organization. • Optimized the Installer bKash wallet process, boosting revenue and growth. • Bridged gaps in online purchases, ensuring seamless coordination between Sales, Revenue Assurance, and Finance.

Dhaka, Bangladesh
Deputy Manager, Customer Insight, CE
May, 2019 - May, 2020
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1 year
Major Contributions: • Introduced dynamic dashboards for IFS, Contact Center, CLM & Partner Management team to monitor and evaluate their performance on a daily, weekly, monthly, quarterly & yearly basis. • Developed automated, unbiased & randomized call picker tools for monitoring the call quality for all the existing platforms.

Dhaka, Bangladesh
May, 2019 - Oct, 2023
•
4 years, 5 months
Analyst | Market Operation
Nov, 2016 - May, 2019
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2 years, 6 months
Robi Axiata Limited
Nov, 2016 - May, 2019
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2 years, 6 months
Major Contributions: • Recognized as a critical resource in October 2017 for building the Business Plan (BP) of 1193 mn • Assured call forecasting for Call Center partners (Genex and Digicon) with 90-105% accuracy. • Reduced CPC (Call per Customer) from 0.118 to 0.073 which saved 1.37mn per month. • Build & restructured reward & Penalty process for the vendor Digicon, Genex and gPlex.

Dhaka, Bangladesh
Nov, 2016 - May, 2019
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2 years, 6 months
Education
Post Graduate Diploma in Networking Technologies, Networking
2008 - 2010
•
2 years

Bangladesh
2008 - 2010
•
2 years
National University Bangladesh
2002 - 2007
•
5 years
BSc. (Hons), Physics

Bangladesh
2002 - 2007
•
5 years
Qualifications
MCSAM
2009
Microsoft Corporation
Credential ID 854516
2009
MCSA
2009
Microsoft Corporation
Credential ID 854516
2009
MCP
2009
Microsoft Corporation
Credential ID 854516
2009
Certifications
F
Foundation vWorker Member