Moutacim L.

Technical skills Database : MySQL, Access, Oracle, MS-SQL Multimedia : Photoshop, llustrator, Dreamweaver, PageMaker, Bryce, GoLive, Havard Graphics Systeme/Server : MAC, Windows,Solaris – UNIX, Systemmanagement Network: TCP/IP , UNIX-LAN, Sockets, LDAP (Active Directory, Directory Server), Novel NetWare Languages : Java Script, HTML, Pascal, Basic, VBA, C,PHP, J2EE, EDI, XML XHTML … PLM : Windchill PDMLink CAD: Pro/ENGINEER, CREO elements, AutoCAD, SolidWorks Visualisation : Pagemaker, CREO Illustrate BI : Pentaho, Palo, SpagoBi, IBM Cognos IT Divers : eCommerce/ -Business, M-Business, Portale, Scripting und customiszation Vizualization: Vsphere, VMWare IT-Forensics: Analyse, stratégie Backup et récupération, volatility, dd, Sleuth toolkit Skills and Achievements Extensive, deep technical knowledge of computer hardware, software, systems, and operations. Expert at understanding and translating business requirements into technical requirements and follow-through on projects from inception to deployment and operations. Extensive previous customer service experience troubleshooting software applications systems• Well-developed oral and written communication skills, specifically customer service oriented. Manages customer relationship to case closure, or escalation as required by procedure. May provide process improvement feedback to department leads. Research customer issues to provide guidance to the customer in resolving their environmental issues. May advise customers on recommendations for meeting certain business needs through application software  15+ years of experience in BI technologies  Good analytical / problem solving skills  Good knowledge on report development including modeling, design and data validation.  Work with onsite or other developer to gather the requirement, come up with high level & detailed design, build & assisting team to build, testing reviews and implementation activities  Strong German and English verbal and written communication skills  Good team player that is capable of collaborating effectively with colleagues across the globe as demonstrated for various companies, eg SUN Microsystems or PTC.  Computer Science studies with background in physical technology  Ability to communicate in German, English and French  15 Years of extensive business experience  Special interest in BI and analytical Data Design  Excellent ability to plan ahead and manage time effectively  Wide experience of analytical roles gives me an awareness of the tight business pressures which drive service industries.  Able to creatively develop my skills and experience; and adapt to new and different environments.  Able to communicate effectively with a wide range of clients and colleagues, by showing interest, carefully  listening to needs and appropriately adjusting my message,.  Strong presentation skills and confidence demonstrated by experience of delivering presentations in German , English and French