. Answer inbound calls to help customers with renewals of computer virus software, help with cancellations and billing issues. . Process payments to customers accounts to renew services or keep ongoing services. . Direct customer calls to proper department for continued customer technical support. . Set up New accounts, update accounts with geographical information, and update customers payment information.

o Use Proficient data entry/ setting up new accounts to qualifying customers requesting Direct tv, home phone, or internet service. o Process payments, orders and misapplied payment. o Assist customers with billing issues and price quotes. o Research, identify, and resolve customer issues and follow-up on a timely manner. o Transfer calls to appropriate department depending on the customers call/need. o Credit/Adjust customers billing issues or account.