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INTRODUCTION Gone are the golden days when dot-com companies and their shares were blooming in the global stock markets. However, E-commerce is still being recognized all over the world as one of the most potential business models that promise long-term results. Instead of exaggerating the real values of blossoming dot-com companies, businesses have wisely admitted that the successes of E-commerce and hi-tech companies largely depend on the supply of value added products and services; on the balance of revenues versus expenses and legal frameworks; and on business environments that can promote the trust and confidence among businesses and consumers towards doing business via the Internet network. Although the Internet has just been introduced to Vietnam since December 1997 and considered to be much more expensive than that in other countries in the region, it has achieved the growth rate of 40 percent to percent annually. It is estimated that there will be about 2 million Internet subscribers and 5 million Internet users including individual subscribers, ADSL, Intranet in Vietnam by the year of 2005. This is a promising sign for the development of E-commerce and online business in Vietnam. However, from our point of view, it is the lack of comprehensive legal frameworks and mistaken approaches towards E-commerce that hampers the development of E-commerce in Vietnam. From our analysis and experiences, we believe that E-commerce is a process, a revolution that can change the thoughts, the business customs and procedures and finally helps increase productivity, effectiveness and extend market for businesses and consumers. Having understood the importance of online tools and E-commerce, we established EBIZ with the aim of overcoming such shortcomings. With our slogan: “Thinking together with you”, EBIZ always creates the most friendly environments, applications and solutions so that businesses can easily approach and apply online tools and E-commerce. EBIZ commits to create your effectiveness and improve your business capabilities by offering online tools and E-commerce solutions. Your success is about what we are always thinking and devoting. Please work with EBIZ to pave the way for an active and electronic economy. We would like to appreciate the cooperation, supports and concerns of our Dear Customers, Business Partners and State Authorities. We hope to receive more cooperation and supports from all of you in the years to come. OUR EBIZ EBIZ is a joint stock company with its new business model that harmoniously combines the technology development with the practical development of the techno and socio-economic infrastructures in Vietnam. EBIZ will help you find out the most appropriate and fastest solution for the application of new technologies in business management process, marketing and promotion and E-commerce. Our Commitment: - To create new values for our customers as a company that provides solutions, applications and products based on IP technology. Our Vision: - To be a leading provider of Internet-based applications for small and medium businesses. - To be a provider of package services in the area of telecommunication, information and commerce and the leading provider in the area of telecommunication and information IP-based products. - To build interactive platforms, business transaction gateways and online tools for small and medium businesses and help create a business environment in which businesses can introduce and promote their organization, products and services. - To be a leading provider in the area of applications, E-commerce development and online employment services in Vietnam. Our Strategies: - To promote a consistent personnel policy that concentrates on our employees and creates confidence and respect among them, leading to the formation of a corporate culture in every work position. - To build a strong reputation and long-term relationships with our customers. Customer’s values and benefits must be given the highest priority. We commit to provide friendly and effective products and solutions so that our customers can improve their competitive capabilities. - To devote continuously to the trust and development of our shareholders through constant growth of EBIZ. - To promote mutual benefits and win-win relationship with our business partners, thus creating a strong relationship on both economic and competitive advantage perspectives. - To maintain our integrity as a professional provider of IP-based applications in doing business with our partners. - To achieve close relationship with our community and promote national sprits, environmental protection and socio-economic development - Management and Personnel Capabilities: EBIZ is not only an IT company with strong and advanced infrastructure but also a group of creative, dynamic and professional people who are always working for the sake of our customers. Total employees: 56 Masters 06 Engineers 16 Bachelors 29 Colleagues 05 Furthermore, EBIZ also enjoys supports and cooperation from leading and genius experts in various fields such as: Fine arts, Advertising, Economics, Laws, Electronics, and Telecommunication etc. This type of model has enabled EBIZ to function in an effective and flexible mechanism, thus meeting all requirements of our customers. Organizational Diagram: Technology and Infrastructure Capabilities: EBIZ is capable of developing all web-based applications from basic information websites to database systems, interactive websites and complicated online payment systems. We have a handful of genuine and leading programmers in such applications and languages as Oracle, PHP, My SQL, DHTML, XHTML, Dream wave, Photoshop, Corel Draw. EBIZ is capable of developing Internet IP phone systems. We are one of the leading companies that initiate the development of IP technology for the telephone systems in Vietnam. Our Internet and IP phone technologies have been systematically developed to assure the perfect quality of all telephone calls. EBIZ is capable of designing and developing LAN, WAN, Intranet network systems. We are able to design such types of networks based on connections via CAT5, CAT 6, X.25, FR or Internet to Router, Access server, NTU, HUB, Switch, MUX. We also provide reliable supports to those who are in need of comprehensive solutions for complicated network systems that employ the Virtual Private Networks (VPN), VoIP and Video conferencing technologies. Our server and network systems are working on the national network platform, which assures the continuity, safety and quality of network connections. Furthermore, we also connect to the server systems in the US, which assures the network safety in all circumstances. Our products and services are based on the most advanced technologies: IBM, HP server systems, Cisco router and switch/hub, Oracle, Linux, Windows etc. We also have close business ties with leading domestic and international service providers such as VNNIC, VDC, Register, TIE, YAHOO and GOOGLE etc. PRODUCTS AND SERVICES Our products and services can be classified into four main categories: - Web-based services and applications - IP-based services and products - IT and business support solutions - Key projects Web-Based Services and Applications: EBIZ is proud to be a professional Web designer with the ability to provide high quality web-based services and products Domain Registration: EBIZ is a business partner of VNNIC and official representatives of various international domain providers. We are capable of providing almost all international and national domains. Website Design: We work with business to design your website from the beginning when you just have an idea about establishing a website. - To design impressive and creative websites by using FrontPage, Dream Wave, Flash, Java. - To design and program database systems such as product management database, online shopping, online employment service, E-newspaper etc. - To provide other support applications such as Web-based audio-video, online forum etc. Website Storage: - Our server system is linked to the Internet backbone systems in Vietnam and in the United States, which assures the stable operation in 24/7. - Our system is compatible with various applications and operating systems such as Microsoft, Sun, Linux, Novell. Trademark Formation and Development: EBIZ helps popularize your company via advertising tools, news, statistics, search tools and personalizing information on the Internet IP-Based Products and Services With its ability to run various applications on the same transmission environment, IP technology has proven its optimality over other transmission technologies. Many new concepts such as “Intelligent Network”, “New Generation Network” have been assigned to IP technology to appreciate its potentials. That is the reason why EBIZ has selected and invested in IP technology and considered it as one of our core competencies. Apart from its expertise in the fields of consultancy, package solutions and IP-based products, EBIZ also provides other products as follows: - Hardware: IP phone, IP box for PABX; IP PABX; ID box; H323 supported phone, video conferencing, IP VPN, IP MPLS. - Software solutions: IP over VPN, Billing server, Billing for PABX, Billing for accountant software: Fidelio, Smart. - Services: Internet phone for fix line, Internet phone for PABX, Internet phone for LAN and VPN, IP phone for WAN (the same with Video conferencing), VoIP. IT and Business Support Solutions To meet increasing needs of IT applications in business activities, EBIZ, from our perspectives, concentrates on designing appropriate, low-cost and highly effective products and services. Our IT and business support products are as follows: Software Solutions: Our software products can be developed to meet both simple and complicated requirements of individual business. It can be Personnel Management and Accounting software, Internet and Mobile phone cost calculation software or GIS etc. Virtual Office Solutions: This is a useful and efficient solution that can coordinate everyday activities and share information and documents via local network and intranet. Virtual office solutions have functions as follows: Schedules, Customer Management, Project Management, Forum, Mail and files management. System Integration: Our system integration services concentrates on comprehensive network solutions such as LAN, WAN, data transmission networks and especially on the comprehensive network solutions for the Internet and Intranet from design, equipment provision, installation, system setup, training, technology transfer, warranty to system maintenance etc. Hardware: Being a strategic business partner to various well-known telecommunication and electronics corporations globally, EBIZ is capable of providing genuine hardware products with the most reasonable costs. Our main products include: Cisco router/ switch/Hub; HP; IBM; MAX IP phone; DTU-Alcatel; HTU-RAS etc. Business Development Support Services: Having close relationship with counselor councils from National Economics University, Hanoi Technology University and leading counselor firms such as PWC, Earn & Young, EBIZ can be able to develop the most suitable solutions for business who has problems with their workforce and wants to optimize its business activities. Other Activities: Apart from our profit-generating goals, EBIZ also pays great attention to our community and social activities. With a strong desire to contribute our resources to help educate our new young generation, we have been participating in various social activities to help young talents and make their dreams come true. Key Projects We are also aware of the importance of having a vision and high national spirits to be successful on the market. We are seeking key projects to serve our community and fulfill our long-term goals. This is also the way for EBIZ to fulfill our promise: “Thinking together with you”. Our key projects are as follows: 1. Improving your competitive capabilities through online tools: - Training and improving knowledge about online tools and E-commerce. - Providing comprehensive consultant services - Scale: Nationwide 2. Providing online employment services: - Building online employment database - Training and classifying employees. - Providing training services for employees and employers - Scale: Worldwide 3. Building online transaction platform: - Building database bank for members’ products and services - Creating connection and payment tools - Providing market information - Managing and classifying transaction members. - Providing B2B services - Scale: Worldwide 4. Trademark Formation and Development EBIZ will support you in the trademark formation and development process from the stages of idea shaping, advertising, design, and trade mark development to assure you successes. Our cooperation and development partners: - Business School – National Economic University - Management consultant firms: Earnts&Young, MCG, Invest Consult - Hypress Creative design ltd,. - Vietnam Post and Telecommunication Corporation - Vietnam national Internet center (VNNIC) - The Labor newspaper - Vietnam Tourism - RAS; ALcatel; Cisco, HP, IBM, SUN, … - Carrier and service providers: VDC; TIE; NET2PHONE, VITC, CPANEL, … - … Our major customers: - Ministry of Foreign Affaire - Ministry of planning and Investment - Vietnam Commercial Bank - Vietnam Agriculture and Rural Development Bank - Vietnam Datacommunication Company - Vietnam Post and Telecommunication Corporation - Haviet Corporation - Quang Ninh Military Head Office - Indovillage Company - World Bank representative office - Action aid Vietnam - Unicef ViÇt Nam - Embassy of Poland - Embassy of Russia - ...