Fiona K.

With over 20 years of office administration you can rely on me! Experience includes: Overseeing the day to day running of a busy Communications Service Provider Company. Advising and reporting to three Company Directors and their individual departments: Sales & Marketing, Technical and Commercial. Technical: Monitoring Company networks, providing support between customer and technical support teams, scheduling installations and issue management, stock management – controlling and reordering, sourcing of stock; Commercial: Customer invoicing, billing, personnel documentation management for all Company staff, preparation of all monthly accounts for the Company accountant; Sales & Marketing: Dealing with enquiries, explaining products to prospective customers, taking orders and researching information for marketing campaigns. Management Information reporting. Defined the requirements and developed a database to support the team. It was well received and lessened duplication of reporting methods. Maintenance of a 2 year departmental business plan, internal database and production of internal/external reporting. Provision of information, ie; database reports, KPIs, graphical representation. Support to working groups/streams by the organisation of meetings, agendas, actions, minutes and preparation of papers. Development and maintenance of departmental intranet site. Regular interfaces with internal and external customers/clientele, using strong team-working and interpersonal skills. Adhered to Company Health and Safety policy by ensuring awareness within the team Project Planning. Local Security Officer (PC login facilities for new staff). Maintenance of personnel data. Financial tracking. Site Inductions. Production of MI. Monitoring and analysis of statistics. Auditing of payroll. Financial forecasting. Project managed the set-up of an office for approx 120 staff – planning through to implementation. Training/Skills HNC Public Administration 5 O Levels City & Guilds Diploma in Computer Applications Integrated Business Technology 3