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Timeline Technology Solutions Pvt Ltd. About TTS Clients engage TTs as a trusted Partner to help them 1. Reduce costs 2. Improve the level of IT service currently beign delivered from the desktop to the data Center 3. Remove risk 4. Deliver a more flexible and scalable IT Service In all cases TTS aim it to ensure the client views IT as an assest and not a liablity. If addressing any of these challenges is of interest then TTS will be the company for you! ABOUT US TTS is a independent IT services and BPO company that supports dynamic organization in aligning their IT services with their business requirements. TTS's mission is to be regarded as the most respected provider of innovative outsourcing services and solutions, utllising our application development capabilities as a unique differentiator to create exceptional business advantage for our customers. TTs apecialises in delivering its services and solution to the commercial and cate markets and has numerous cuatomer references that highlight the benifit of a managed service with TTS. WHAT WE DO TTS designs, deploys, and operates IT services from the desktop to the data centre that help customers to align their IT to their core Business requirements. We aim to help IT departments free themselves from day to day operational activity to allow them to deliver strategic value back to their business by creating an agile and scalable infrastructure that is closely aligned to their organisations core business operations. We achieve this by: • Managed services focusing on the core utility components of our customers IT operations. • Application development to deliver a fully supported application managed service for both existing legacy applications or new applications developed by TTS This model of IT service delivery uses all available computing models and seamlessly integrates them to deliver your IT services in the most cost-effective way while at the same time addressing your specific needs for security, performance, regulatory compliance, and strategic objectives. WHY WORK WITH US Improve – All TTS services and solutions are design, deployed and operated with the aim of improving the cost performance of our customers’ current IT Service Delivery. TTS have a standard approach to all client engagements, based on industry best practice and years of experience, which ensures TTS is able to offer an improved IT solution based on what was there previously. At the very least TTS offers IT services that deliver you at least the same level of service that you are currently receiving but for less cost! The benefits of having a managed service with TTS include: • Access to the right skilled resource • 24x7x365 availability • Fully managed service desk Enable – A service delivery structure that ensures your service from TTS is delivered to meet your business requirements. Elements of the service include service desk management, service delivery management, monitoring and reporting. This all feeds into TTS's ITIL based continuous service improvement plan (CSIP) programme which is tailored made for each customer to ensure that a managed service from TTS will always address their business requirements. Our approach The TTS approach to improvement is based on a 4 stage methodology that enables us to improve the service you receive – both based on your IT service prior to engaging TTS and as part of a continuous service improvement plan once you engage TTS to deliver a service. • Customer Satisfaction • Continued Investment Coming full cycle, the first steps TTS takes in ensuring you receive an improved IT service encompasses two areas – Discovery and Design. The full range of managed services can be found in the What We Do section but the information below provides more details. Discovery - TTS believe an initial discovery workshop with key stakeholders from both TTS and the client will aid in the shape and format of the Design Phase. The output from the workshop will be a detailed proposal for the Design Phase including format, approach and confirmed costs. As part of the discovery phase TTS recommends all clients undertake an IT Services Gap Analysis. This is a refined consultative approach designed to help Business, IT & Operational stake holders assess how appropriate, how resilient and how efficient the IT infrastructure is from a non-technical perspective. The aim of the gap Analysis is to deliver a detailed business-focused report with board-level recommendations. The output will be a high level report that will: • Identify any weaknesses in your IT infrastructure and disaster recovery processes • Highlight inefficiencies in your existing IT operations • Benchmark against existing suppliers to remove costs and / or increase service levels Design - Before implementing any new service BSG undertakes a rigorous design phase to ensure the final solution meets with your expectations. This helps to ensure: • The suitability of the technical infrastructure to current business requirements and strategic objectives • IT skills and capacity required to support business requirements • Service level agreements meet both current and future business requirements The full details of the design phase vary depending on customer requirements although the following elements are usually included: • IT Infrastructure Review and Design • Application Review and Design • Service Review and Design The final report will aggregate the findings from the various work streams described above and outline a detailed design with timescales to move to a tailored managed service provided by TTS. TTS will confirm all costs for the subsequent transition and the proposed managed service typically based on either a 3 or 5 year agreement.