EXPLORE


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$75 USD / Hour
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United States (8:20 PM)
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Joined on April 11, 2010
$75 USD / Hour
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With over a decade of experience in the Information Technology field, I have developed a versatile skill set ranging from Windows server administration to network infrastructure support and vulnerability management. As a highly skilled problem-solver, I am known for my strong communication skills and ability to excel in team-focused environments. Holding certifications such as EC-Council CEH, MCSA: Windows 10, CompTIA A+, and Google IT Support, I am well-versed in platforms like [login to view URL], Windows 10 & Server 12-19, Office 365, and VMware ESXi. I also possess programming expertise in languages like PowerShell, Python, and SQL Query. I earned my Bachelor's degree in Information Technology from American Intercontinental University and an Associate's degree in Electronics Engineering Technology from the Instituto Tecnológico de PR. Throughout my career, I have held several key positions, including Sr. Infrastructure Support Analyst at Insight Global, IT Manager at The Woodlands Resort, and Desktop Support Analyst at Repsol. My ability to improve processes and enhance security has led to numerous successful projects and achievements in my various roles. In my spare time, I enjoy staying up-to-date with the latest tech trends, exploring new programming languages, and sharing my knowledge with others as a mentor and technology resource.
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Experience
Sr. Infrastructure Support Analyst
Sep, 2021 - Present
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4 years, 9 months
Insight Global
Sep, 2021 - Present
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4 years, 9 months
Oversees Infrastructure support for the USA office’s infrastructure issues. Resolves and escalates Firewall, Proxy, Network, server, DNS, DHCP, printer, Intranet, Internet, and VoIP issues. Support to all software and hardware used in the Oil & Gas industry. Designs, and manages GPOs, software installation packaging, System Center WDS task sequences, and application deployments.
Sep, 2021 - Present
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4 years, 9 months
IT Manager
Aug, 2017 - Sep, 2021
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4 years, 1 month
The Woodlands Resort, The Woodlands, TX
Aug, 2017 - Sep, 2021
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4 years, 1 month
Handled administrative support for Office 365, Exchange on-prem/online, Windows Server 2016, 2012, Windows 10, HP Switches, Forcepoint, and IP Phones. Administration of software and hardware used in the Hospitality Industry. Aided in the design, implementation, and enforcement of compliance policies through GPO. Responsible for project planning and organizing, managing tasks, and controlling costs. Participated in OpEx and CapEx budgeting recommendations.
Aug, 2017 - Sep, 2021
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4 years, 1 month
Desktop Support Analyst
Aug, 2012 - Aug, 2017
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5 years
Insight Global
Aug, 2012 - Aug, 2017
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5 years
Oversees Tier-2 support for all client infrastructure inquiries. Resolves escalated server, desktop, laptop, printer, and IP-Phone issues. Supports software and hardware used in the Oil & Gas industry. Designs, and manages GPOs, software installation packaging, System Center WDS task sequences, and application deployments.
Aug, 2012 - Aug, 2017
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5 years
Education
American InterContinental University
2002 - 2005
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3 years
Bachelor’s – Information Technology

United States
2002 - 2005
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3 years
Associate’s – Electronics Engineering Technology
1992 - 1994
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2 years

Puerto Rico
1992 - 1994
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2 years
Qualifications
MCSA: Windows 10
2014
Microsoft
MCSA Windows 10 is a Microsoft certification program aimed at individuals who wish to tap into entry-level jobs in the IT industry1. It serves as a prerequisite for advanced Microsoft certification programs to further one’s career. The certification validates an individual’s knowledge of Windows 10 operating system configuration, installation, and maintenance
2014
Certified Ethical Hacker
2022
Ec-Council
A certified hacker certification is a general term that refers to any certification that validates an individual’s knowledge of hacking techniques and tools. On the other hand, a Certified Ethical Hacker (CEH) certification is a specific certification that validates an individual’s knowledge of assessing the security of computer systems by looking for weaknesses and vulnerabilities in target systems, using the same knowledge and tools as a malicious hacker.
2022
Certifications
G
General Orientation Exam
US English
F
Foundation vWorker Member
Verifications