Raquel A.

Raquel Morris Secretary – Administrative Assistant ________________________________________ Career Summary: Bilingual English/Spanish Secretary with significant experience in self-directed positions requiring effective secretarial, administrative, and technical skills. Strengths include: Secretarial: Compose, edit, and proofread correspondence, reports, proposals, and other business material. Support: Experience includes calendar management, correspondence, travel arrangements, meeting planning, management team coordination, client interface. Administration: Office management, new office start-up, supervision, and planning. Technical: Computer software (MS Office applications, ACRM system, PeopleSoft program, and Adobe programs), typing (70+wpm), office equipment (multiline phone systems, faxes, scanners, and copiers. Education: Commercial Career/Bilingual Secretary, diploma of 4 years course ________________________________________ EXPERIENCE Operations Supervisor Seccion Amarilla, USA (advertising & printing) (05/08-02/09) • Sales administrated, audited, and reported to CEO, Vice-President and Sales Directors • Data entry input in ACRM system to process product and audit revenues • Trained new sales executive in procedures and policies • Coordinated attendance and commissions of 8 account executives • Managed general office and proof read the directories printed • Client assisted through solving problems in billing and graphic design HR Benefit Coordinator (call center) YUM Brands Inc (food & restaurants) (08/07-05/09) • Answered questions of general employees of YUM Brands Inc. all over United States • Explained benefits and enrolled into benefits during open enrollment and new eligibilities • Provided assistance by updating contact information of employees • Contacted insurers to reinstate benefits and/or update information • Supported payroll department by issuing copies of W2s • Average score of calls taken was 80 Translator Supervisor, Seccion Amarilla, USA LLC (advertising & printing) (02/05-03/07) • Supervised 3 translators work of 48 books printed around USA and Louisville, KY • Edited and translated community information pages and proof read directories • Supported graphic design department by doing corrections, changes and building new advertisements Assistant General Manager &Typist Clerk, e-commerce booking online [login to view URL] – Mexico City (05/00-10/01) • Managed general office and assisted general manager in all clerical functions • Entered general information to promote leisure and business to book online • Negotiated with providers (travel agencies), promotions to publish online • Supported Editor Manager by designing home pages of hotels located in tourist places promoted in [login to view URL] Administrative Assistant, global ticketing system Apollo Galileo MEXICO (09/94-03/00) • Assisted General Director in office administration and clerical functions • Supported Director of Finances by writing and issuing checks to providers, functioned as account receivable, and purchasing • Organized and controlled general archive • Managed, controlled and updated customers agreements • Assisted Corporate Executives from Chicago by doing reservation of hotel and supporting in clerical functions Commercial Director Assistant., services Accor Services MEXICO (09/89-06/94) • Managed reports of four product manager • Supervised four secretaries to give support to entire commercial office of thirty elements • Tracked attendance performance of thirty sales executives • Planned and coordinated bids presentations, meetings and seminars • Promoted as Sales Administrator Manager to process commissions approximately two hundred executives and office managers around Mexican Republic Profile: Comments from supervisors’ evaluations: “hardworking”…. Always strives to do the best job possible…. Volunteers to help in any area that needs it….work is consistently of a very high quality….careful and accurate…exceptional dedication…self-motivated…accountable, an asset to the office”.