Hình đại diện của robglai14
@robglai14
Cờ của Philippines Angeles City, Philippines
Làm thành viên từ 29 tháng 9, 2016
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robglai14

Trực tuyến Ngoại tuyến
Rob is an expert when it comes to Sales and Customer Service. All throughout his entire career he has been into sales and customer service. He worked with Fortune 100 companies like Dell USA and SAS Analytics as Inside Sales/Customer Service/Account Executive. He has keen attention to details, an A player, a Leader, organize and has great set of Core Values that he practices in workplaces. He worked with a US IT company remotely back in 2015 and proved that his excellence can help companies hiring freelancers. The US IT company that he worked with already opened an office here in the Philippines under his management. He became the Country Manager at the same time Business Development Manager of the company because of his expertise. Give a chance to speak to him and you will know his expertise in Sales, Customer Service, Management, Leadership, Different Platforms and technology.
$12 USD/hr
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Portfolio

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Trải nghiệm

Business Development Sales Manager

Jan 2017 - May 2019 (2 years)

• Manage every aspect of the expanding operations in the country (Technical Support, Accounting, Software Development, HR, Business Development, Marketing, Sales) • Collaborate with executives to strategize how best to roll out product line. • Mainly focusing on building and managing the Business Development team to research, identify, and qualify new business prospects. • Create and manage reports on HubSpot CRM for Business Development and Sales Team.

Team Lead

Jun 2016 - Jan 2017 (7 months)

• Manage a team of IT Professionals and Sales Team based in the Philippines. • Work closely with the CEO of the company to plan the best processes and solution in providing highest-quality of service as a Logistics and Warehouse Technology Provider. • Main point of contact for Philippines Division. • Manage the team that handles Lead Generation, Quotes, Proposals to Purchases on IT infrastructure. • Create and manage reports on Zoho Support and HubSpot CRM for Technical Team and Sales Team.

Senior Executive Manager

Dec 2015 - Jul 2016 (7 months)

• Manage a team of IT professional, Sales and Administrative staff that serves the clients need as a Managed Services Provider in Australia • Ensure the staff delivers a professional service to Clients. • Lead and motivate direct reports who have a broad range of responsibilities and manage their performance and development. • Create and Manage reports to be presented to the client for weekly, monthly and quarterly basis. • Act as a role model, coaching / mentoring members of the team.

Senior Sales Support Engineer

Apr 2015 - Dec 2015 (8 months)

Responsible for helping Australian clients in offshoring their IT support and services in the Philippines • Take a request for IT equipment, find suitable items/parts from supplier stock systems and prepare a formal customer quote. • Works hand in hand with engineers and check accuracy of created quote on IT enterprise products. • Handles procurement queue and make sure every ticket is updated.

Inside Sales Account Manager

Sep 2014 - Apr 2015 (7 months)

• Participates in the development/execution of strategic territory and account plans. • Establishes relationships with varying levels of buyers within current and prospective accounts to determine SAS training needs, SAS additional courses and advises them on appropriate solutions’ works with training staff to implement proposed solutions. • Create and deliver qualified opportunities to account managers to determine necessary strategic sales approaches within APAC accounts.

Inside Sales Representative II

May 2012 - Sep 2014 (2 years)

• Responsible to drive inbound calls, outbound calls and chat support to focus on maintaining and expanding business relationships/market share with existing and new customers under Small and Medium business segment within United States. • Responsible for managing/providing best technological solutions for Small and Business accounts in United States. • Provide technical and administrative information and price quotes and contracts

Giáo dục

Bachelor of Science in Psychology

2003 - 2007 (4 years)

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