Senior management professional with over 25 years of total experience , 8 years of experience in hotel operations with multi unit hotels and about 14 years of system implementation, design , support experience in Hospitality Software companies. Designing & Selling cloud computing solutions. Complete domain knowledge of Hospitality Solutions, CRS,PMS,CRM, GDS, Channel managers,Loyalty, Retail, HR, Inventory, Point of Sale and BI tools Experience of implementing,training, supporting and managing various application models like Server to client , VPN’s and Cloud. Senior management and leadership exposure in the management of large upscale properties, chain & hospitality solution multi product establishments. Development of complete ERP solutions for Hospitality and ERP verticals. Knowledge of various systems like Fidelio, Micros, Protel, Amadeus, Shawman, IDS, HMS, Accpac, Tally,Sun financials and Various other PMS & CRM applications. Setting up product roadmap,Product management and managing Change request. Sales , marketing ,implementation,training,support, customization of IT solutions to independent hotels and chaines within India , USA,LATAM , Europe and Far East countries. Patricipated ,attended and speaker at various Hospitality Expos ,seminars and conferences around the globe. Customer service focus with strong interpersonal skills. Excellent IT analytical skills related to Technology,Hardware & Software. Strong written and verbal communication skills . Ability to effectively manage staff and management teams and motivate and maintain a high level of morale and productivity. Ability to network and maintain strong working relationships. Strong understanding of people, products, processes, profitability issues to effectively manage bottom line management. Hands on experience in Accommodation, F&B, back office, Hotel IT,HR ,CFS ,CRS and CRM. Knowledge of various Verticals apart from hospitality like Retail, CRM.CFS,HR,KM. Knowledge of data warehousing, product development, Server/Client technology and cloud computing. Extensive experience in IT project management, account maintenance, software implementation, support and database management. Root level Knowledge of various database types , operating systems and Servers. Complete knowledge of various Hardware and Networks. Establishing Quality Assurance documentation , telecommunications/WAN, IT departments to improve internal processes and enhance productivity. Good knowledge of various cross platform integrations and hardware integrations.