4 Years of Experience in Technical Support
• Total experience of 4 years in Application Support (L1 level), Implementation Application, maintenance, Deployment and support. • Have successful completed ITILV3 Certification. • Managing Deployment of Project and Knowledge of Best Practice Methodologies & Implementation. • Troubleshooting and analytical abilities with accuracy and attention to detail and the ability to solve problems under pressure and tight deadlines. • Experience with the implementation of process, procedures and result metrics for the purpose of continuous operational improvement and SLA creation and adherence. • Experience dealing with incident and problem management. • Monitoring the Application or Production Jobs, follow process to ensure Jobs completes on time and meets the SLA. • Experience with SQL queries, preferably Oracle and understanding of relational database concepts • Provide functional support of applications for users in both the business operations and customer services. • Monitor and work o
Seeking a position to utilize, enhance my skills and abilities in the industry which offers professional growth while being resourceful and flexible.