Mohammed Salman A.

• Serving as the first contact for customers seeking technical assistance over the phone or email. • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Determining the best solution based on the issue and details provided by customers. • Determine the best solution based on the issue and details provided by customers. • Walk the customer through the problem-solving process. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. • Installing or changing software to fix issues. • Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data. • Support others in the daily use of data systems and ensure adherence to legal and company standards. • Assist with reports and data extraction when needed.