Remote Technical Support
I have worked as a remote technical support expert in various organizations. I am highly skilled in getting to know the remote suppporting policies and procedures of any organization. I am experienced in using following Customer Support platforms; 1) Help desk web application 2) Cloud CRM 3) E-mail system (MS Outlook / Thunderbird/ Cpanel webmail) 4) Live chat and Phone calls 5) Using remote control tools like Team viewer, LogMeIn and VNC etc
I am an IT professional with around 5 years of experience in working with competitive partners. I am a self dependent, presentable and loyal person who believes in 100% customer satisfaction concept.