Carlos C.

- Provided assistance (via multi-line phone system and email correspondence) to online and local Nevada customers of OutletPC.com and CPUtopia.com. Customer service responsibilities include answering inquiries regarding online accounts, order status, product and service information, attend cashier payments for in-store customers and sales and computer repair service calls. Responsible for unlocking office and warehouse doors first thing in the morning being entrusted office keys and security alarm codes. -

- Created text content for product website pages to meet standards for Search Engine Optimization increasing product search engine visibility resulting in increased sales. - Trained and monitored off-shore product ad writers in Search Engine Optimization writing. Standards maintained with the latest search engine algorithms including Google Panda and Google Penguin.

- Fraud Prevention Analyst responsibilities included screening and verification of suspicious online orders. Duties also included routine checks for trends and updates for benchmarks and approval rule sets concerning online credit card fraud.