Sushree G.

Operations professional with 9+ years of experience across AI/ML Trust & Safety, technical support and customer operations consistently delivering 90–95%+ quality and CSAT scores. Proven at the team level too: led groups of up to 22, identified a critical AHT miscalibration that management acted on and helped cut Annotation handling time by over 50%. Adapts quickly to new tools, processes and environments having worked across CRM, ITSM, GDS and AI Annotation platforms. Brings precision, accountability and a process-improvement mindset wherever the work demands it.