Hình đại diện của shaoi23
@shaoi23
Thành viên từ April, 2007
0 Đề xuất

Shaoi

Trực tuyến Ngoại tuyến
If you're looking for a high caliber Customer Service or Project Manager, I am the most appropriate candidate. I have experienced managing representatives, writers, programmers and graphic designers all working home based for more than 2 years. I also have intense passion for writing which helps in my job to manage a pool of writers who are all writing articles for SEO purposes. Give me a try and you'll never regret hiring me!
$3 USD/giờ
1 đánh giá
1.7
  • 33%Các công việc hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng giờ
  • 17%Tỉ lệ thuê lại

Portfolio

Các đánh giá gần đây

  • image of thomasbill BIG Data entry and research project $44.00 AUD

    “Sharon is a good worker and even though her prices are low, she still takes the time to do her work thoroughly and accurately - I will continue to work with Sharon in to the future. Many thanks,”

Kinh nghiệm

Customer Service Manager

May 2010 - Apr 2012 (1 year)

o In charge of the day to day customer interactions via email or chat. o Making sure CSRs are up to date with product knowledge and tools to provide excellent customer service. o Creating daily reports to be sent to the operations manager.

Client Relations Supervisor

Dec 2007 - Nov 2009 (1 year)

o Handles data entry projects for a real estate client and at the same time handles email support for the various clients of the company. This is a home based job. o In charge for overall customer service issues (email support) for various Ebay UK stores as one of the clients of the company and also handles chat support for Capital Typing serving prospective and existing clients.

Chat Support Representative

Oct 2007 - Jul 2008 (9 months)

o Handles chat support services for a publishing company based in North Carolina, USA.

Senior Customer Service Representative

Dec 2006 - Mar 2007 (3 months)

o Taking inbound calls for an Internet Service Provider in the US. I was part of the senior representatives who have the privileged to offer services for customers who are trying to disconnect their account. I was on the retention team.

Technical Support Representative

Dec 2005 - May 2006 (5 months)

o Taking inbound calls for an Internet Service Provider in the US. In charge of helping customers with internet connection and networking issues.

Call Center Agent / Interviewer

Aug 2003 - Mar 2005 (1 year)

o Conducts research studies to American households such as polls and market research through outbound calls.

Encoder (OJT)

Mar 2003 - Jun 2003 (3 months)

In charge of making a database of the company's sketches and furniture drawings. In charge of storing the database in a compact disc to be sent to the base office in United States. Part of my On The Job training as pre-requisite to my course.

Giáo dục

Computer Studies

2001 - 2003 (2 years)

Các Chứng Nhận

  • Đã kết nối với Facebook
  • Freelancer Ưa Thích
  • Đã Xác Thực Thanh Toán
  • Đã Xác Thực Điện Thoại
  • Đã Xác Thực Danh Tính
  • Đã Xác Thực Email

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