Hình đại diện của sheila21
@sheila21
Cờ của Philippines
dasmarinas city, Philippines
Thành viên từ May, 2007
0 Đề xuất

Sheila

Trực tuyến Ngoại tuyến
I am a self-driven, passionate and detailed freelancer. I have over 8 years of technical support experience. I have experience using Zendesk, Remedy, ServiceNow, OSTicket, SuiteCRMs, among many other tools. I have worked with both B2B and B2C campaigns. I am flexible and can work with minimum supervision. I take my jobs pretty seriously and my profile will speak for how I work with my clients. Expertise: Technical Support (phone, chat and email) Administrative Skills
$7 USD/giờ
1 đánh giá
1.4
  • 100%Các công việc hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng giờ
  • N/ATỉ lệ thuê lại

Portfolio

Các đánh giá gần đây

Kinh nghiệm

Application Support Team Lead

Apr 2015

• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting

Tech Lead

Jul 2012 - Apr 2015 (2 years)

• Demonstrate subject matter expertise to help educate team members • Recommend and execute efficient enhancements on established procedures. • Propose new processes if there's a need for improvement.

Content Editor

Dec 2011 - Jun 2012 (6 months)

• Manage on-site content to drive web visits and make architecture search friendly. • Research for SEO content, analyze on -hand data from new clients before creating a website • Assists web developing for new clients

Technical Support Specialist Level 2

Aug 2010 - Dec 2011 (1 year)

• Troubleshoot cable internet issues of customers • Giving fast, efficient, and quality support for the residential customers.

Technical Support Representative

Aug 2008 - Jul 2010 (1 year)

• Handles home network issues of home and SME customers. • Provides fast, quality, and efficient troubleshooting of customer's internet issues.

Freelance Music Photographyer

Mar 2008 - Nov 2011 (3 years)

Took concert, gig, and special music-related photos for the radio station.

Giáo dục

BS in Computer Science

2002 - 2007 (5 years)

Chứng chỉ

CCNA Certification (2007)

Cisco

CCNA completion certificate

IT IS : Six Sigma Yellow Belt (2014)

IT IS Critical Situation Management (2013)

Chứng Nhận

  • US English Level 1
    93%

Các Chứng Nhận

  • Đã kết nối với Facebook
  • Freelancer Ưa Thích
  • Đã Xác Thực Thanh Toán
  • Đã Xác Thực Điện Thoại
  • Đã Xác Thực Danh Tính
  • Đã Xác Thực Email

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