Sandeep J.

15+ Years of total BPO work experience - 10+ years of experience in leading voice, email, chat and transaction processes for different businesses like Airline travel & ticketing, Insurance, Telecom and Intellectual Property. As a certified Project Manager, I have rich experience in leading projects. I have started working as a full-time freelancer from July-2018 and I look forward to utilizing my Customer Service, Operations Management, Project Management, Data Analytics and Reporting expertise to serve you. Key Skills: Operations Management | Project Management | Call Center Management | People Management | Performance Management | Client Focus | Leadership | Decision Making | Critical Thinking & Problem Solving | Continuous Process Improvement | Hiring & Staffing | Workflow Management | Risk Management | Conflict Management | Negotiation | Voice of Customer Analytics | MIS Reporting | Business Continuity Planning (BCP) | Lean Six Sigma Certifications: PMP | Six Sigma Green Belt