Hình đại diện của sjindal01
@sjindal01
Cờ của India
Faridabad, India
Thành viên từ September, 2007
0 Đề xuất

Sandeep Jindal

Trực tuyến Ngoại tuyến
I am a huge people-person and spent 14 years working in BPO Operations & Project teams in different capacities. Partnering with leaders and my team members towards achieving Organizational goals brings out the best in me. It's always a great feeling to attain big goals collectively. PMP and Six Sigma Green belt certifications further helped me develop skills required to manage overlapping projects. When I'm not working, I am reading books on self improvement or working out in gym. I am very much a kid at heart - I love to cook, watch movies, go on long drives and travel whenever I can. I love meeting new people and learning new things, so please feel free to say "Hello" and share a story with me. Specialties Operations Management, Project Management, Team Management, Client Engagement, Continuous Process Improvement, Hiring & Staffing, Workflow Management, Risk Management, Voice of Customer Analytics, MIS Reporting Software Tools: MS-Office, Ms-Visio, MS-Power BI, MS-Project
$10 USD/giờ
1 đánh giá
0.1
  • 100%Các công việc hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng giờ
  • N/ATỉ lệ thuê lại

Portfolio

Các đánh giá gần đây

Kinh nghiệm

Manager

Dec 2011 - Dec 2014 (3 years)

Managed banking operations team of more than 50 members to deliver upon ever changing business targets. Designing and implementing strategies and process improvements to exceed Customer satisfaction, manage business relations. Run and effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.

Team Leader

Dec 2010 - Dec 2011 (1 year)

Manage Travelocity Sales and Customer service team of more than 20 members to run call center operations. Effectively coach and develop individuals to enable them to succeed in their jobs. Ensure that individuals function together as a team to service client’s needs and maximize productivity, quality and efficiency.

Team Leader

Dec 2005 - Dec 2010 (5 years)

Managed Ticketing, Exchange, ARC, AED, Schedule change and Quality teams for one of US top travel portal Orbitz.com. Designing and implementing procedures for managing multiple workflows, tracking performance and SLA management. Coach, mentor and motivate team members to meet and exceed customer expectations.

Customer Service executive

Dec 2004 - Dec 2005 (1 year)

Serve as customer service executive for Sprint-PCS, resolving queries, complaints and processing handset orders.

Customer Service Executive

May 2003 - Nov 2004 (1 year)

Serve as customer service executive for Airtel, resolving queries and complaints.

Giáo dục

MBA

2008 - 2011 (3 years)

Chứng chỉ

Project Management Professional (2013)

PMI

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers.

Six Sigma Green Belt (2012)

Genpact

Lean Six Sigma (LSS) Green Belt training develops students into team leaders and problem-solvers who can regularly improve processes within their local areas and functions. Following the disciplined DMAIC (Define-Measure-Analyze-Improve-Control) roadmap, students learn to collect and analyze performance data, identify inefficiencies and problems, pinpoint the root causes of those problems and institute new protocols to greatly improve processes. They also obtain skills in leading teams through the process of change.

Các xuất bản

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Chứng Nhận

  • Numeracy 1
    92%
  • US English Level 1
    80%

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