Hình đại diện của sonyapyne
@sonyapyne
Cờ của Jamaica Kingston, Jamaica
Làm thành viên từ Ngày 17 tháng 02 năm 2017
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sonyapyne

Trực tuyến Ngoại tuyến
I am a dedicated, reliable and hardworking professional Customer Service Expert. I have almost 3 years of excellent customer service experience in the BPO industry dealing with customers in the US. I worked as a Sales Agent and Customer Care agent in a telecommunication company in the US called AT&T Home Solutions. I am specialized in receiving inbound calls, making outbound calls, chat and email response, upselling products, closing sales, appointment setting, quality assurance and data entry. I also have excellent written and verbal communication skills and I firmly believe that nothing is difficult and everything takes time and effort. I am flexible in terms of my work hours and willing to start right away.
$5 USD/hr
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Portfolio

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Trải nghiệm

Inbound Billing and Sales Representative

Nov 2014 - Jan 2017 (2 years)

Responsibilities: - Assist customers with billing inquires - Handle and resolve customer complaints - Set up new customer accounts - Offering products and services to customers - Process orders, forms, applications and request - Organize workflow to meet customer interaction -Obtain and evaluate all relevant information to handle product and service inquiries - Record details of inquiries, comments and complaints - Providing quality assurance and technical support over the phone.

Loan Officer

Jan 2013 - Sep 2014 (1 year)

Responsibilities: - Approve loan within specified limits. - Meet with applicants to obtain information for loan applications and answer questions about the process. - Analyse applicants' financial status, credit and property evaluations to determine feasibility of granting loans. - Compute payment schedules.

Giáo dục

Associate Degree in Business Administration

2010 - 2012 (2 years)

Bằng Cấp

Platinum Award (2016)

Sutherland Global Services- AT&T Home Solutions

I was awarded for my proving excellent customer service as well as being a Top Sales Agent.

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