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EXPLORE
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$5 USD / Hour
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Pakistan (5:39 AM)
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Joined on August 5, 2009
$5 USD / Hour
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I have 14 years experience in working with Multinational Contact Centers in Pakistan. I have expertise in Customer Service, Sales and Business Development. I have worked for some of the biggest names in the Call Center industry in Pakistan. I can provide email, ticket and Phone support to clients based in the US, UK or Australia. I am a customer retention champion and have served as Operations supervisor for CS projects successfully leading a team of 30 CS agents. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can work under pressure, meet deadlines. I have strong people skills, In depth Sales Knowledge with proven track record as a successful Sales professional. Due to my performance I have been promoted to Sales Manager and Director Business Development. I have managed sales teams consisting of 500 agents and 18 supervisors. I can work Australian, U.K or U.S business hours
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Experience
Programme Coordinator
May, 2018 - Present
•
8 years, 2 months
American Foundation Advisors
May, 2018 - Present
•
8 years, 2 months
It is an Virtual Position through Parent Company Nizam Data Base Solutions Platform.The American Foundation Associates is a U.S based Real Estate Consultancy Firm, I am responsible to coordinate with the CEO and drive a team of Onshore 15 Sales executives in four states of NY, NJ, PA and CT. This is an outsourced work from Home position which requires handling legal paperwork, executive secretarial work and driving the Onshore Sales force while utilizing my skills in a virtual environment.
May, 2018 - Present
•
8 years, 2 months
Directior Business Development
Jan, 2018 - May, 2019
•
1 year, 4 months
Nitro Tech Solutions
Jan, 2018 - May, 2019
•
1 year, 4 months
Business Process Outsourcing Guru. Oppointed Role of getting North American SME to outsource Business Process to Center of Excellence in Pakistan.
Jan, 2018 - May, 2019
•
1 year, 4 months
Director Business Development
Dec, 2014 - Dec, 2017
•
3 years
ILRA
Dec, 2014 - Dec, 2017
•
3 years
The Institute of Legal Research & Advocacy is a LPO (Legal Process Outsourcing) firm connected with the Legal research Committee of the Punjab Bar Council. I Lead the project and designed the program under which Legal Processes were outsourced from the U.K and USA Law Firms into Pakistan. Lead a Team of 7 B.D executives.
Dec, 2014 - Dec, 2017
•
3 years
Education
University of the Punjab, Lahore
2009 - 2011
•
2 years
Bachelors of Arts in Journalism
Pakistan
2009 - 2011
•
2 years
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