Hi there,
I'm Sylvia, a highly competent and motivated Administrative Professional with extensive scheduling experience and over 10 years of customer service experience. Well organized and proactive in providing timely, efficient and accurate administrative and customer service support.
Approachable, well presented and able to establish good working relationships with all level of management, staff and clientele.
I am well skilled in managing and handling customers' complaints and queries, processing orders, keeping record of customers' transactions, chat etc.
I give each customer an excellent customer experience, keeping the reputation of my company at its finest.
I am excellent at spoken and written English, and I can work with little or no supervision.
Organizational efficiency, persuasion, patience, empathy, flexibility, accuracy, time management, communication and the ability to focus for a long period of time are important skills I possess.
Below are my expertise which includes, but not limited to:
✓Chat support.
✓Telephone handling.
✓ Copy & paste.
✓Customer service.
✓Customer support.
✓Product Research.
✓Email support.
✓Appointment setting.
✓ MS Office.
✓Microsoft Excel.
✓Social media management.
✓ Internet research.
✓Google workspace.
Thank you for taking your time to go through my profile. I look forward to working with you.
Send me a message and let's talk about your business.