1. Resolving Customer queries and complaints on billings and financial issues. 2. Assist team as part of Cross-Selling to ensure that the services are delivered and maximum revenue is generated. 3. Intermediate between operations and training to improve the customer satisfaction. 4. Conduct and assist team with modifications made in the contract and thereby in service level and quality. 5. Take remote access to resolve IT issues related to the services rendered. Also helped customers in resolving OS is

Review of contracts and ensuring that a framework is created for contract compliance. Work with the Operations team as part of Operations excellence to ensure that the services are delivered to the highest standards Co-ordinate between operations and quality to meet the expected deliverables as per the contract. Follow-up on new and old contracts in terms of modifications made in the contract and thereby in deliverables and scenarios.