tajul138

I am working as a Asstt. Manager for documentation last 14 years top most reputed Freight forwarding company in Bangladesh. My work area are below. (a) Issue dummy HAWB copy to shipper to obtain EPB purpose. (b) Prepare House Airway Bill & Master Airways Bill. (c) Prepare the Cargo Manifest. (d) Prepare the Debit note Local & Overseas (e) Prepare the P&L (Profit & Loss Statements) for per Shipment & Month wise. (f) Prepare the Cargo Status Sheet for pending (g) All shipments information entry for accounting purpose (h) Prepare DSR (i) All of the Documentation air cargo (j) Various Certificate like as POD Certificate, Freight Certificate, Document Audit Certificate Etc. (k) Various EDI system Data Entry (l) Contact to Shipper (exporter) about there shipment status. (m) Contact with airlines about shipment's movement status and tracking the airlines web. (n) Contact with overseas agent by e-mail message by regular basis. English Typing having the speed of 40-45 words per minute. Languages Proficiency Bengali : Fluently in speaking, Understanding, Writing and Reading. (Mother tongue). English : Good command over Writing & spoken English (Second Official Language). Hindi : Able to Understand (basic). JOB RESPONSIBILITES - CUSTOMER OPERATION SERVICE DEPARTMENT 1. Contact with local Buying house. 2. Contact with shipper. 3. Issue dummy HAWB copy to shipper to obtain Visa. 4. Advice Airport operation staff about shipment. 5. Update Pending/Booking sheet. 6. Obtain cargo from shipper. 7. Obtain actual arrival time of shipment cargo from Airport staff. 8. Obtain actual weight/dimension from Airport staff. 9. If shipment is prepaid, confirm actual weight, dimension with shipper or his representative. 10. Confirm rate for both Prepaid & Collect shipment. 11. If Shipment is Collect basic then obtain agent approval with selling rate 12. Obtain accompany documents from shipper invoice, packing list or as per SOP. 13. Advise forwarding plan to local Buying house/shipper. 14. Contact with C&F agent to have actual status of custom Dox's. 15. Advise Airport staff the time to get the shipment examined by C&F agent. 16. Make the pouch to forward along with MAWB or courier to destination agent as required. 17. Send pre-alert to destination agent (with rate, accompany Dox's details, flight skilled Etc.) 18. Make freight invoice. If prepaid hand over to shipper copy to accounts. 19. If accompany documents couriered then trace with courier service. 20. Trace every shipment with airline until it arrives destination. 21. Follow up with destination agent for arrival status. 22. Obtain POD status from destination agent (Specially bank release) 23. Follow up with airline for any missing pcs. 24. If shipment split, push airline for early arrival of part shipments at destination. 25. If any pcs missing check with destination agent, ask them to push from their end. 26. Call airline's overseas office over Telephone to trace missing pcs. 27. Submit pre-claim/claim letter to airline if any delay/missing. 28. If any unusual delay written complain to the airline. 29. Complete and close the file.