I have 4 years of experience in BPO industry, handled the customer queries via Calls, Live Chats and Emails. Generated revenue leads for clients via SMS marketing.
I am a fluent English speaker and a good listener. Using my language skills, I put the best of mine in the tasks assigned and satisfies the both customer and the client by mainitaing positive feedback and quality.
I have my own laptop, strong internet connection and my work related accesories to provide my services in a well professional manner without any interruption. A separate worplace, Where I can make noise-free calls and can communicate more effectively.
English, Urdu and Punjabi.
* Ticketing Tools & CRMS:
Zendesk/Zopim, Freshdesk, Bitrix, Podio and Salesforce.
The three years' experience as BPO Service/ Customer Service Representative has lead me to have a firm grip on the tools and the skills required to handle the queries and to manage the tasks.
Work load management.
Customer/Client data and privacy management.
Honesty and loyalty with work.
I am available and open to work 24/7.
I have worked under multiple kinds of situations and scenarios. I have handled five live chats on Salesforce and more than five chats on Zendesk, breaking the records of 330 conversations per shift. The result was in the form of proactiveness and attentiveness. The different kinds of queries helped me to settle my area of assistance in different situations.
Customer Service Representative
Mindbridge Pvt Ltd.
thg 8 2019 - thg 10 2020 (1 năm, 2 tháng)
Experience with Zendesk, Freshdesk, Jazva Shopify, Salesforce, Slack, Playvox, Zopim, New Voice Media, UPS, USPS, and other coordinative tools.
BS Mass Communication
University of the Punjab, Lahore, Pakistan 2017 - 2021