Holden P.

WORK EXPERIENCE Technical Support Agent I- (Hewlett-Packard IPG Account) Teletech Customer Care Management Philippines, Inc. 880 A.S. Fortuna St. Oakridge I.T. Center Banilad, Mandaue City 6014 Cebu September 21, 2007 to August 26, 2008 •Provides resolution to technical problem via phone support to US and Canada-based customers. . •Dispatch products and accessories to US and Canada-based customers. •Generates revenue for Hewlett-Packard thru up selling of need- based products and parts. Shelling/Local Tour Coordinator Pacific North West Shells and Tours Redmond, Oregon USA October 4, 2005 to September 2007 •Scouts for new places and islands to explore for seashell collectors. •Hotel accommodations and transportation bookings. •Secure commodity clearances from BFAR needed for the shells collected. •Guides participants of PNW shell tours’ shelling trip in the Philippines. Freelance Computer Service Technician Computer Troubleshooting (Hardware and Software’s). Webmaster [login to view URL] (2005 up to 2009) [login to view URL] (defunct) [login to view URL] (November 2003 to January 2005) •Web design lay-out & planning. •Maintains and updates the site. •Graphics editing (sea shell pictures). Fuel Analyst FSTA Trucking Inc. Km. 11, Panacan, Davao City February 2003 to November 2003 -Monitors and analyze individual vehicle’s fuel consumption per trip. -Prepares daily, weekly and monthly summary report of all company’s vehicle fuel consumption. -In-charge of fuel disbursing and stock monitoring. EDUCATIONAL BACKGROUND TERTIARY -University of Immaculate Conception 1990 - 1995 Bachelor of Science in Computer Engineering (undergraduate) -Systems Technology Institute 1999- 2001 Diploma in Computer Studies