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EXPLORE
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$35 USD / Hour
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Egypt (4:04 AM)
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Joined on January 19, 2010
$35 USD / Hour
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"Resourceful IT Support Engineer with over 15 years of experience in systems administration and remote technical support for global giants like IBM and Vodafone. Expert in SQL Server, MDM (AirWatch), and Backup/Recovery solutions. I have a proven ability to support international clients across North America and EMEA remotely, ensuring 100% SLA compliance. Currently returning to a part-time role after a period of independent consultancy and upskilling, ready to leverage my expertise”
No reviews to see here!
Experience
Technical Consultant & Professional Upskilling (Remote)
Aug, 2021 - Present
•
4 years, 10 months
Freelnacer
Aug, 2021 - Present
•
4 years, 10 months
Project Management: Managed independent technical projects focusing on SQL database optimization and system audits. Self-Managed Upskilling: Deepened expertise in Cloud Infrastructure (GCP) and modern remote collaboration tools (Slack, Jira, Zoom). Independent Support: Provided ad-hoc remote technical troubleshooting and systems advice for small-scale infrastructure deployments.
Cairo, Egypt
Aug, 2021 - Present
•
4 years, 10 months
Information Technology Team Lead
Aug, 2018 - Aug, 2021
•
3 years
Noon Egypt
Aug, 2018 - Aug, 2021
•
3 years
Strategic Leadership: Directed the day-to-day operations and workload management for a team of IT technicians, providing regular performance reports to regional IT leadership. Infrastructure Availability: Managed the availability and performance of all site IT equipment and infrastructure through a process of continuous improvement and cost-reduction initiatives.
Cairo, Egypt
Aug, 2018 - Aug, 2021
•
3 years
Remote Technical Support Specialist
Jun, 2016 - Jul, 2018
•
2 years, 1 month
IBM Egypt
Jun, 2016 - Jul, 2018
•
2 years, 1 month
Global Remote Operations: Provided high-level remote technical software support for Backup & Recovery solutions to clients across North America (US and Canada). End-to-End Problem Ownership: Managed the full lifecycle of complex technical issues, applying advanced problem-solving techniques to minimize business impact for clients. Crisis Management: Maintained strong client relationships and high satisfaction ratings while resolving critical issues in high-pressure, international environments.
Cairo, Egypt
Jun, 2016 - Jul, 2018
•
2 years, 1 month
Education
The American University in Cairo
2012 - 2014
•
2 years
Business Administration
Egypt
2012 - 2014
•
2 years
EL Shorouk Academy
2003 - 2007
•
4 years
Bachelor's degree in Computer Science
Egypt
2003 - 2007
•
4 years
Qualifications
Microsoft Azure Administrator AZ-104
2021
Microsoft
Microsoft Azure Administrator AZ-104
2021
Project Management
2021
RIT
MicroMasters program in Project Management offered by RITx, in collaboration with edX.
2021
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