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Zahid Wakil R.

@thecrmsolutions

5.0
7

4.8

4.8

75%

MS Dynamics 365 & Power Platform | 20+ Yrs Exp

$40 USD / Hour

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Pakistan (5:43 AM)

Joined on September 4, 2009

$40 USD / Hour

I help businesses design, build, and improve CRM systems that actually fit the way they work. Whether it’s customizing an existing platform, migrating from spreadsheets, or building a fully tailored solution from the ground up, I focus on creating systems that are practical, scalable, and easy to use. Many companies struggle with CRMs that are overly complex, expensive, or disconnected from their real workflows. I simplify that. My work covers CRM architecture, automation, integrations, reporting, data migration, and custom development — including lightweight, self-hosted solutions for teams that want full control of their data without enterprise software overhead. Recently, I developed a modular, privacy-first CRM platform designed for organizations that prefer ownership, flexibility, and clarity over bloated software. I collaborate remotely with clients and agencies across the UK, Europe, USA, and Australia, delivering structured implementations, clear communication, and predictable results. If you're planning a CRM rollout, migration, or custom build, I’m always open to a conversation.

Verifications

On time

100%

On budget

100%

Accept rate

83%

Repeat hire rate

13%

Portfolio

Portfolio

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5.0 · 7 Reviews
7 Reviews
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torontocolo

5.0

$125 USD

15 years ago

MSCRM Web Lead Integration

Works well with our team. Highly recommended.

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Jj A.

5.0

$75 USD

15 years ago

Install MS Dynamics CRM 2011 on our Virtual Server

Zahid went above and beyond what was expected of him. I couldn't have found a better expert if i tried. I look forward to working with him in the future. He can do it all.. There is no need to look elsewhere.... BRILLIANT

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Adrian M.

0.0

$188 USD

15 years ago

CRM Customised Form

Constant delays with no results.

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American F.

5.0

$925 USD

15 years ago

CRM fields development

good work ... good attention to detail. easy to communicate.

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Adam C.

5.0

$765 AUD

15 years ago

Microsoft Dynamics CRM Additions

Work was great, did everything that was asked of him. Fast and clean developer.

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Experience

Microsoft Business Applications Consultant - Business Analyst | Solution Architect | Delivery Lead

Feb, 2024 - Present

2 years, 4 months

Devinitely

Feb, 2024 - Present

2 years, 4 months

- Led architectural design of Microsoft Dynamics 365 & Power Platform solutions, aligning with business objectives. - Oversaw implementation, ensuring best practices. - Presented propositions via webinars and workshops. - Provided project governance and team mentorship. - Assessed and recommended improvements to Microsoft business applications. - Reviewed business requirements to ensure effective CRM people, processes, data, and technology.

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Dubai, United Arab Emirates

Feb, 2024 - Present

2 years, 4 months

Senior Managing Consultant | Microsoft Business Applications | Dynamics 365 | CE

Mar, 2023 - Jan, 2024

10 months

Systems Ltd.

Mar, 2023 - Jan, 2024

10 months

- Assess business requirements & objectives to ensure effective CRM people, processes data & technology. - Conduct fit-gap analyses, identifying customization needs. - Collaborate with cross-functional teams to align business needs with technology solutions. - Maintain best practices using Agile, ensuring scalable & efficient Microsoft business applications ecosystem. - Develop & maintain CRM documentation, knowledge bases & training materials. - Define CRM metrics, KPIs & SLAs.

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Dubai, United Arab Emirates

Mar, 2023 - Jan, 2024

10 months

Senior Microsoft Dynamics CRM Consultant | Microsoft Business Applications

Jan, 2009 - Nov, 2022

13 years, 9 months

The CRM Solutions

Jan, 2009 - Nov, 2022

13 years, 9 months

- CRM Consultant & Business Development Manager responsible for Microsoft Dynamics CRM | 365 | CE. - Built CRM strategies for customers, led projects from needs analysis to deployment. - Worked closely with teams to plan, execute, and analyze CRM strategies. - Implemented marketing strategies resulting in 70% customer growth. - Troubleshooted technical issues and modified CRM to meet changing user requirements.

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Lahore, Pakistan

Jan, 2009 - Nov, 2022

13 years, 9 months

Education

The Manchester Metropolitan University

2006 - 2007

1 year

MBA (Strategic Marketing)

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United Kingdom

2006 - 2007

1 year

Qualifications

Microsoft Dynamics CRM 4.0 Installation and Deployment

2009

Microsoft

Microsoft Dynamics CRM 4.0 Installation and Deployment * Planning a Microsoft Dynamics CRM Implementation * Microsoft Dynamics CRM Installation * Microsoft Dynamics CRM E-mail Router * Microsoft Dynamics CRM for Microsoft Office Outlook * Redeployment and Upgrading * Uninstalling and Repairing

2009

Publications

N/A

N/A

N/A

Certifications

US English - Level 1

US English

G

General Orientation Exam

Freelancer Orientation

Freelancer Orientation

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Foundation vWorker Member

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