Ảnh đại diện của thisismhie
@thisismhie
Cờ của Philippines Quezon City, Philippines
Làm thành viên từ Ngày 12 tháng 05 năm 2013
0 Đề xuất

thisismhie

Trực tuyến Ngoại tuyến
Goal-oriented and dedicated professional. Highly motivated individual with strong background appointment setting gained from the call center industry. Has expert knowledge of quality, sales and customer service processes. Person with outstanding leadership abilities, including the ability to supervise and manage the activities of numerous people and possesses the ability to handle multiple priorities simultaneously. Has experience in performance management and with involvement in employee selection, interview process and assessment. Has the ability to build productive business relationships with peers, subordinates and customers. With experience in virtual assistance for real estate, health and wellness, courier and consumer services. I offer reliable, results-oriented and quality virtual assistance.
$5 USD/giờ
1 đánh giá
1.3
  • 33%Các công việc hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng giờ
  • N/ATỉ lệ thuê lại

Portfolio

Các đánh giá gần đây

Kinh nghiệm

Sales and Customer Service

Oct 2009 - Mar 2013 (3 years)

o Handled outbound calling for sales and marketing of aerial photography services for both residential and commercial clients. o Responsible for customer's understanding of products and services and promoted different packages for them to choose from o Assisted the customer's to ensure that the locations they want shot for aerial photography were properly plotted on google earth. o Provided email and online chat support for customers, and after sales support services.

Data Entry/Web Research/Telemarketing/Audio Transcription

Aug 2009 - Feb 2010 (6 months)

o Provides research of assigned topics or subject matters, categorization/classification, encoding and summarization. o Provides data entry services based on project and as required by the clients such as copying and pasting of information from website to excel or word, pdf document to word, etc. o Handling of outbound calling for several survey projects. o Provides audio transcription service based on availability of the project.

Sales & Customer Service Specialist

Aug 2009 - Dec 2010 (1 year)

o Attends to inbound phone inquiries and emails from customers that are interested with any of the medical services provided by the company, making sure that each customer understands the services prior to setting schedules. o Coordinates with customers regarding the medical services, information and procedures they need for their conditions. o Sets up appointments and continuously coordinates with customers regarding schedules, updates and promotions.

Appointment Setter

May 2009 - Sep 2009 (4 months)

o Ensures that targets are met on a daily basis. o Sources, calls and set appointments for the Major Accounts Manager of TNT based in New York. o Communicates daily with the Major Accounts Manager for feedback and reports. o Provides quality appointments for the Major Accounts Manager that have possibilities of converting into sales.

Product Description Writer/Rewriter and Photo Manager

Sep 2008 - Sep 2009 (1 year)

o Provides accurate description of bags for the online store. o Ensures that all items sold online have appropriate and clear photos. o Ensures that all items and descriptions are updated for the viewers and online shoppers. o Provides email support for customer inquiries and coordinates with sales and marketing team for buyer concerns. o Conducts research on latest trend in the market to ensure that all products are up to date and at par with the competition and styles.

Giáo dục

AB - Communication Arts

1996 - 2000 (4 years)

Chứng Nhận

  • US English Level 1
    100%

Các Chứng Nhận

  • Đã kết nối với Facebook
  • Freelancer Ưa Thích
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  • Đã Xác Thực Điện Thoại
  • Đã Xác Thực Danh Tính
  • Đã Xác Thực Email

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