Hình đại diện của umarakbar786
@umarakbar786
Thành viên từ June, 2009
0 Đề xuất

Umar Akbar

Trực tuyến Ngoại tuyến
I don't grab Projects, I bid only on those selected projects which are of my high interest. I care and respect my Employer's Time & fulfill my commitments. One thing i must assure you, that my response time will be as excellent as you are looking/searching, this could only be checked by working with me. Welcome from my side! What do you say to me :-)
$10 USD/giờ
2 đánh giá
3.3
  • 67%Các công việc hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng giờ
  • 100%Tỉ lệ thuê lại

Portfolio

Các đánh giá gần đây

Kinh nghiệm

Store Manager

Jun 2012

Store launch - Defining Customer Service polices - Maximizing Sales - Closing Sales - Entertaining Premium Customers - Team management, hiring & developments - Cross selling, up-selling, add-ons - Providing Feedback to Management - Supporting Team Members - Taking Initiatives for Improvements - Achievement of Individual & Team Goals - Ensuring highest levels of Customer Services - SOPs/KPIs & Implementations - Helping Online Customers - Promoting Brand Image & Products - Inventory Management

Supervisor Customer Care/Coordinator

Feb 2010 - Jul 2011 (1 year)

Store Management - Selling of packages, tariff plans, Prepared/Postpaid Cards & internet devices -Daily Billing Activity - Maximizing Turnover and Profit - Ensuring Pleasurable Customer Interactions - Advising Customers about billing & Value Added Services - Devise Strategies as per the Target Audience & Monthly Sales Goals - Customer retention & planning - High level of Multi Tasking - Cross selling, up-selling, add-ons - Accomplishment of Organizational Goals - frequent meetings with Ma

Customer Care Executive (Postpaid/Corporate) (Front Desk and Call Center)

Dec 2006 - Jan 2010 (3 years)

Ensuring highest level of Customers Services - Up-selling, cross selling of Warid Sims - Multi tasking - Achieving Monthly Sales Target - Retaining Customers - Providing Support to Business Center Manager - Taking Peer's Escalations - Front-Desk services at Warid BC - Creation of New Accounts - Managing Quantity & Quality parameters - - Worked in Quality Assurance department as a Quality Assurance Executive - Follow Ups - Ownerships - Keeping ourselves Updated about Products - Greeting Customer

Manager Radio Production

Jan 2003 - Dec 2006 (3 years)

FM100 Radio Station Pakistan 4 Years (Jan 2003 - Dec 2006) Manager Radio Productions and radio Host Responsibilities: Performing Live Shows on Radio FM 100, Giving voice Overs, Editing/Treatment of Voice Over & Effects, Making of Jingles, Radio Show IDs, Promo, Background Music, Mixing of Music, Making/Editing of Ads, Creation of Ad Logs, Coordinated with marketing team, workforce team and programming team, Coordinated with the traffic department and for special programs Arrangements of differen

Giáo dục

B.A

2003 - 2005 (2 years)

F.Sc

2001 - 2003 (2 years)

Matric

2000 - 2001 (1 year)

Chứng chỉ

Customer Services Specialist (2012)

Peopleperhour.com

Customer Service Certifications

Selling Skills (2011)

BTA a UK firm

Selling Skills

Customer Services (2008)

Warid Telecom

Providing Customer Pleasurable Experience

Các xuất bản

Publications

Publications

Các Chứng Nhận

  • Đã kết nối với Facebook
  • Freelancer Ưa Thích
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  • Đã Xác Thực Điện Thoại
  • Đã Xác Thực Danh Tính
  • Đã Xác Thực Email

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