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Alvin J.

@vinvinvin

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Customer Service Representative Since 2008

$4 USD / giờ

Cờ của

Philippines (1:20 SA)

Đã tham gia vào tháng 5 14, 2006

$4 USD / giờ

Experienced virtual assistant with +4 years experience working at home. With tons of experience in customer service, web research, data entry, and e-commerce. Started working as a customer service representative since 2008 and worked with banks like HSBC and Barclaycard. Want to apply my experience to fill the position as your virtual assistant. With knowledge in PC troubleshooting and I have a backup computer and backup internet connection to avoid downtimes. No unexcused absences since I started working from home.

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Kinh nghiệm

Virtual Assistant

thg 2, 2016 - Hiện tại

10 năm

20Four7VA

thg 2, 2016 - Hiện tại

10 năm

o Provides customer service, making follow ups for customers who left voicemails and replying to emails. o Updates client’s calendar after setting up appointments. o Assists clients with business related research tasks o Assists clients in Adding products for sale in Amazon/eBay/Walmart and repricer from a list given by client. o Virtual Receptionist for clients o Data Entry o Uploading expenses receipts to QuickBooks o Sourcing products/online arbitrage

thg 2, 2016 - Hiện tại

10 năm

Telemarketer - Auto Insurance

thg 12, 2013 - thg 11, 2014

11 tháng

Operations Department (US Voice - Home-based)

thg 12, 2013 - thg 11, 2014

11 tháng

o Make cold calls to potential customers keeping in mind the Do Not Disturb list o Set qualified sales appointments for sales personnel to follow up on o Pleasant phone voice and good customer service helped me meet or exceed all company quotas. o Focus on customers to build trust and resolve problems

thg 12, 2013 - thg 11, 2014

11 tháng

Customer Account Manager / Customer Service / Lost and Stolen Card Advisor

thg 4, 2012 - thg 11, 2013

1 năm, 7 tháng

FirstSource Solutions Ltd. (Barclaycard)

thg 4, 2012 - thg 11, 2013

1 năm, 7 tháng

o Provides and explains specific account information, e.g. interest charge, additional fees, etc. Taking payments for the account. o Blocks customers account when reported as lost or stolen. o Discuss possible sale of optional products. o Ensures that any forms of dissatisfaction are logged on customers account and resolve it on first point of contact, if not possible, escalate to supervisor or to a different department. o Other related tasks as assigned by supervisor.

thg 4, 2012 - thg 11, 2013

1 năm, 7 tháng

Học vấn

University of Perpetual Help System DALTA

2003 - 2010

7 năm

Bachelor of Science in Nursing

Cờ của

Philippines

2003 - 2010

7 năm

Chứng chỉ

F

Foundation vWorker Member

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