Vaibhav J.

• Led digital transformation of customer onboarding for millions of account holders — ML-based eKYC and Aadhaar processing cut onboarding time by 30% and operational cost by 20% under full regulatory compliance. • Transformed government banking platform reliability through an end-to-end infrastructure overhaul, improving service continuity and institutional trust across partner. • Built and led a 40-person delivery organisation spanning internal teams and vendors.

• Became the strategic delivery partner for AS Watson and Samsung at CXO level, shaping technology roadmaps and platform investment priorities across both accounts. • Owned full commercial accountability across multi-million-dollar enterprise accounts, including revenue recognition, margin management, and vendor billing. • Built leadership depth across the delivery organisation, developing delivery managers and senior tech leads and reducing attrition across a complex distributed model.