Operations manager with experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having a excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development.
o Content writing
o Researching new and old technologies of different I.T products
o Executing and Implementing Smart ways and policies to increase productivity and more effective work.
o Contacting from manufacturers and different vendors for confirmation of technical data for the satisfying the costumer.
o Fixing the urgent request from costumer and planning to deliver the project on time
o Giving trainings to new inductees about the software we use and the searching tips
o Voluntarily perform the
Executive Customer Services
World Tel - Karachi
thg 3 2004 - thg 12 2005 (1 năm, 9 tháng)
o Handling customer grievances and solution providing
o Taking requests from customer and processing them in accordance with established procedures
o Inputting all requests and issues into tracking device for month end reports
Karachi University, 2008 - 2009
I am a CSQP(Certified Software Quality Professional) with a good theoretical knowledge of black box, regression, Integration and CMMI. During my Certification I had done the Risk Management of one of the software product OLAT(On-line Learning And Training) with its complete documentation and prepare its WBS, cost estimation through COCOMO Model and find its CP. With four years of progressive experience in information technology. I am a Motivated leader who is able to interact with all team members, both internal and external. Ability to effectively present information in one-on-one and group situations to employees of the organization.