Yogashwari S.

YOGASHWARI S.G. #590, GROUND FLOOR, 29TH MAIN, 12TH CROSS, E.W.S.LAYOUT, BTM IIND STAGE, BANGALORE-560076. E-MAIL: OBJECTIVE I am looking for an opportunity to utilize my skills and abilities working with your organization that offers professional growth while being resourceful, innovative and flexible. I would like to work in the area of knowledge environment and gain expertise and thus make myself an asset of the company. PROFESSIONAL SUMMARY v Have 1 year 7 Months Experience in Technical Support Associate. v Involved in Call handling, Trouble shooting in Lotus notes & Windows Xp. v Involved in Management System for WestPac Bank. WORK EXPERIENCE Working as Technical Support Associate at IBM, Bangalore, since June 2008 to till date. EDUCATION & CREDENTIALS Bachelors Degree in Computer Science Engineering K.L.N College of Engineering, Madurai in 2008 Higher Secondary School St.Mary’s Girls Higher Secondary School, Chennai in 2004 (TN State Board) Senior Secondary School JGMHS School, Chennai in 2002 TECHNICAL SKILLS OPERATING SYSTEMS WINDOWS XP LANGUAGES VISUAL BASIC , C , C++ , JAVA RDBMS DBMS PROJECTS Project#1 Title IMAC Client Westpac Bank , Australia Duration 1 Year Role Project Co-Ordinator Description: I was handling the accessories and taking quotation for desktop Software, network and laptop for the Westpac bank employees. Role and contribution: v Working as Project Co-Ordinator v Handling of calls and issues handling of customer queries. v Getting the quotation related to desktop / Laptop & Software for the Westpac employee. Project#2 Client ABN AMRO , INDIA Duration Current Project Since 6 Months Role Remote Specialist Description: I am handling the issues and bugs related to their banking application. Also maintaining the logs related to issues which they have raised and generating the ticket for the issues and will report it to the development team. I will revert back to their query once the issues are resolved by our development team. Role and contribution: v Working a Remote Specialist v Use to handle the calls and issues related to banking applications. v Raising the ticket for the customer issues and reporting to the next level management. SOFT SKILLS v Excellent written, Verbal Communication skills and presentation skills. v Excellent organizational capabilities and good team player. v Hard working. v Fast grasping power, keen interest in new technologies. PERSONAL INFORMATION Gender : Female Nationality : Indian Passport : Language known : English, Sourashtra, Kannada and Tamil DECLARATION I hereby declare the information furnished above is true to the best of my knowledge Place: Bangalore Yours Sincerely Date: / / S.G.Yogashwari