Shannon M.

Shannon McKee Key Strengths Ability to work well supervised & unsupervised. Comfortable in virtual setting. Desire to achieve optimal performance. Utilize communication skills acquired over the years. Quick to learn & apply newly learned skills. Computer literate & willing to learn new technologies. PROFESSIONAL EXPERIENCE Various Companies 12/2008 - current Independent Contractor Transcribe voicemails and other dictation, enter data snippets into program, communicate with customers based on questions asked, and other various tasks. eBay 12/2007 - current Entrepreneur Research items that are popular to garner larger end bid amounts. Compose item description in Microsoft Word. Create and schedule posts for items using Auctiva software, including digital pictures. Communicate with buyers on questions or comments about current auctions and prior sales. Package item, utilize PayPal shipping tools, request pickup with USPS, and track package until delivered. Employers Select Plan, Independence, Ohio 11/2005 – 5/2008 Quote Specialist, Group & Individual Supported individual insurance department by supplying individual health insurance quotes to agents using various web quoting tools, and ordering supplies as necessary for company and agents. Supported group department by supplying group insurance quotes to agents, including training new hires on proper quoting procedures. Aided with coverage of front desk receptionist position as needed, as well as other departments. Member of 2006 Events Planning Committee. Adecco, Beachwood, Ohio 09/2005 – 11/2005 Temporary Receptionist Facilitated smooth running of temporary agency by assisting with welcoming in applicants, answering multi-line phone, scheduling various appointments, filing, and other tasks as needed. EDUCATION AND PROFESSIONAL DEVELOPMENT Bachelor’s degree in Business Kaplan University Davenport, Iowa 4/2005 – 5/2008 Associate’s degree in Arts & Science Lakeland Community College Kirtland, Ohio 9/1997 – 12/1999 HONORS AND AWARDS Kaplan University – Summa Cum Laude, GPA 3.92 Lakeland Community College – Member of Phi Theta Kappa Honor Society