At freelancer.com, we have ranked millions of bids. We are constantly improving our recommendation engine and many of you may have already noticed these changes. The purpose of this post is to explain how our ranking and matching algorithms work across the platform.
Our ranking algorithm assigns a score to each of our freelancers. This score is based on multiple factors and is personalized based on the employer's preferences, the project’s requirements and skills.
The three places where this ranking is used are:
Bidlist for each project: It is important to note that ranking for each project is customized for the employer. By default, bids are shown in order of bid rank. Further, the freelancer view of the bid list does not reflect the actual ranking which the employer sees.
Why is Ranking important for you?
Freelancer.com continues to be the leading freelancing platform in the world. Having a good rank on our platform is an asset - it ensures that as a freelancer, you will always have projects to work on.
Employers only see 8 bids per page. As a freelancer, you absolutely want your bid to appear on the first page.
Many of our freelancers are also directly hired by employers. Employers discover freelancers from our Directory or Search.
Your chances of being awarded increase significantly with your rank. If you rank among the top few on a project, your chances of being awarded is far greater than freelancers who don’t.
Our ranking algorithm rewards consistent delivery of high quality work. There are 4 factors that determine your rank in our algorithm - (i) Reviews and Feedback, (ii) Use of Milestone Payments, (iii) Responsiveness and (iv) Quality of your profile
Reviews and Feedback
Employers rate freelancers across five categories. These five categories are Quality, Communication, Expertise, Professionalism and Hire Again. Additionally freelancers receive an 'On Time' and 'On Budget' rating. It is critical to get a positive rating across all categories. A “No” or a “Negative” rating on any parameter can severely hurt your rank.
This is how we use reviews and feedback in our ranking algorithm:
Recency of Employer Feedback: Recent reviews are exponentially more important than old reviews. This is a crucial aspect of our ranking algorithm. A recent glorious review can earn you a massive lift in our rankings. A recent rating that is negative on even one parameter can set your progress back by weeks. This implies that a recent 4 star review can potentially hurt your ranking.
Number of Reviews: The more successful reviews you receive, the higher your score. Our system rewards experience.
Size of past projects: The amount you have earned per project, while earning a positive rating, is taken into account. This system is nonlinear. Thus, a small increase in your average earnings can earn you a disproportionately higher lift in your score.
Quality of Reviewer: Reviews by more experienced employers are given more importance.
Working with the Milestone Payment System is the easiest way to improve your ranking across our platforms.
Here are all the Milestone Payment-related components in the scoring system that have a positive impact on your score:
Amount: The total value of all Milestone Payments that have ever been released to you. The more you earn using Milestone Payments, the higher your ranking.
Frequency: Working more often with Milestone Payments improves your ranking significantly. Thus, the greater the number of projects where Milestone Payments are released to you per week, the higher your ranking.
For Hourly Projects, the following factors can improve your ranking:
Total Paid Tracked Hours: The total number of hours that you have tracked using the Freelancer Desktop app, which have been paid.
Paid Tracked hours per project: Average number of hours tracked per project, which have been paid.
Not all factors improve your score. Some factors hurt your ranking as well. Early Milestone Payment releases combined with employer complaints can severely hurt your ranking - i.e. if you have requested release of Milestone Payments before work was completed, and the employer reports such behavior to us.
Chat and Responsiveness
Being responsive and working efficiently with our chat system is critical to your rank. Here are the factors that we look at:
Accept Rate: Having a high accept rate is one of the easiest ways to boost your rank. Repeatedly rejecting projects after bidding can lead to incremental penalties.
Responsiveness: The faster you respond once an employer sends you a message, the higher your ranking.
Spamming employers: Repeatedly sending unnecessary messages to employers to solicit work when there is no active project between you and the employer can attract a penalty.
Offsiting: Attempts to take communication offsite to other messaging services can attract a massive penalty. We randomly screen messages for blacklisted terms. If caught, you can even attract a permanent ban from the platform.
Exams: The number of exams you have written and your performance in exams can significantly boost your ranking. Exams are particularly useful for freelancers who are new and do not have a lot of experience and reviews
Profile Marks: We mark your profiles based on their quality. Maintaining a good profile is extremely important for your ranking.
For New Freelancers
We understand that many of the factors above require consistent good performance on our platform, over a long period.
However, a significant proportion of projects are awarded to new freelancers everyday. It has never been easier to find work online, and at Freelancer.com we are committed to make it easy for anyone to freelance online.
Here is what we suggest for our new freelancers:
Bid Early: Can’t get to the top? Bid before the others do. Early bidders consistently win more projects since it increases their chances of interacting with the employer.
Proposals: When you place your bid, make sure you write a good proposal. Our analysis clearly suggests that copy-pasting generic proposals reduces your chance of being awarded. Proposals that are relevant to the project description are orders of magnitude more likely to be awarded.
Sponsor Your Bid: Found a good project? Sponsor your bid! Sponsoring your bid ensures that you are on the top of the list and have a very high chance of interacting with the employer.
Membership: Being on one of our membership plans gives you access to more projects. Members are eligible to bid on projects that have a higher likelihood of being awarded.
Exams: Our scoring algorithm incorporates your scores in our exams. Completing exams is the easiest way to give your score that small boost that is needed to improve your rank.
The tips above are equally valid for our older freelancers who are looking for ways to improve their current ranking. We feel these tips are specifically helpful for freelancers who are finding it difficult to win projects because of recent bad performance.
Over 20 million projects have been posted on our platform and we crunch these numbers daily. We have multiple algorithms running at any time that determine the best freelancer for each job and for each employer.
At Freelancer.com, we are changing lives everyday. We are committed to building a fair and transparent platform, where employers and freelancers can seamlessly find the best people they want to work with.
We hope that this article will be useful for our freelancers.