Client Relations Officer/Manager (Remote)
$1500-3000 USD
Thanh toán khi bàn giao
responsibilities include:
• Get new clients for business.
• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Creating sales plans to generate revenue.
Job brief
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
• Get clients for thr company
•
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with or without a team or management.
ID dự án: #31344840
Về dự án
20 freelancer chào giá trung bình$2197 cho công việc này
I have 8 years of Customer Relationship Management Experience and I can fulfill all the job requirements. Looking forward to serve you for long term.
Hi! How are you doing? I have read the project description and really interested in this job, I have 4 years’ experience doing similar jobs regarding to these skills Public Relations, Virtual Assistant, Website Design, Thêm
Hello, My name is Jignesh Kumar from Bangalore, India. I have worked with top MNC's across the globe. I have 15 plus years of work experience in customer service, Customer support, O2C collections and as Engagement ma Thêm
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I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit Thêm
