Onah O.

I have always loved to listen, and that soon progressed into a love of accurately interpreting any message/information I come across. With over 5 years of experience in a customer centered environment, I have become skilled at transforming customer feedback into actionable insights that drives revenue, increase customer loyalty, and improve processes. In the areas of data management, technical support management, inventory management, process improvement, and conflict management, I have continuously delivered great customer experience. My skillset for delivering an exceptional customer experience includes trustworthy product education, prompt support, considerate feedback, effective conflict management, and knowledge-based restructuring. My career in customer service management is guided by the principle of treating every customer like the first and only customer.