Muhammad Akif N.

Are you looking for a seasoned Customer Service Specialist, Admin Assistant or Virtual Assistant with more than 5 years of experience in Customer Service, Sales, Order Taking, Live Chat, Email Support, and Executive Assistant (Direct reporting to the CEO)? If your answer is YES, you landed on the right profile. I oversee everything for customer service with my multi-tasking abilities. Leading the team to provide 100% customer service and ensure customer satisfaction. Leading the team to success. I am a Customer support agent having 5 years experience of handling American, Canadian, European, and Australian Clients. That is why I can easily manage the customer even if he/she doesn't proficient in English. I can easily handle and communicate with all kinds of accents. ?️ My expertise is mentioned below: ➡️ Live Chat Support, ➡️ Call Handling, ➡️ Email Support, ➡️ Administrative tasks ➡️ Document controlling using Google Sheets ➡️ Social Media Marketing, ➡️ Sales over inbound and outbound calls, ➡️ Appointment Scheduling ➡️ Complaints handling with the resolution with both inbound and outbound call ➡️ Billing Management ➡️ SMS marketing via different SMS marketing platforms as a highly competent ➡️ Quality assurance ➡️ Market research analyst ➡️ Lead Generation (Phone Call / Web searching) ➡️ E-Commerce {​​​​​​​​​​Shopify, Amazon (Product researching, Product listing etc.) ➡️ WordPress, blogger ➡️ Google Suit ➡️ List Building ➡️ Data Entry ➡️ Data Scraping ➡️ Email Marketing ➡️ Social Media Management ➡️ MS Office (Word, Excel, PowerPoint etc.) ? Having hands-on experience on Tools/Platforms Used - ☀️HubSpot ☀️Zendesk ☀️Shopify ☀️Salesforce ☀️HubSpot ☀️Fresh desk ☀️Google Workspace ☀️Woo-commerce ☀️Bigcommerce ☀️Amazon ☀️Aliexpress ☀️Gorgias, ☀️Intercom ☀️Helpscout ☀️Outlook ☀️Gmail ☀️Google Spreadsheets ☀️MS Excel ☀️Oberlo ☀️Dropified ☀️Asana ☀️Trello ☀️Slack and multiple CRM software. I have also used extensive software provided by clients and I can easily get trained on them. My additional abilities are as follows: - PA/EA/OM - market research, research - international relations - International advancement - connections with key agents (suppliers, clients, freelancers, staff, shareholders...) - recruiting - developing and implementing a strategy - agreement adherence - agreement drafting - negotiating - travel management Having the ability to use positive language, patience, politeness, and attentiveness. Ability to communicate clearly with the knowledge of the matter. Maintaining customer records by updating account information. I am creative and a researcher so I can easily communicate with clients. I am an upbeat and helpful personality and am willing to learn. The next step would be to set up a call, where we will cover: -Your current situation -Where you want to be -How I can potentially help you get there Thank you!