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Avatar người dùng
$5 USD / giờ
Cờ của PAKISTAN
lahore, pakistan
$5 USD / giờ
Hiện ở đây đang là 5:53 CH
Đã tham gia vào tháng 8 7, 2014
0 Khuyến nghị

Farrukh S.

@bfjani

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$5 USD / giờ
Cờ của PAKISTAN
lahore, pakistan
$5 USD / giờ
Không áp dụng
Công Việc Hoàn Thành
Không áp dụng
Đúng Ngân Sách
Không áp dụng
Đúng Thời Hạn
Không áp dụng
Tỉ Lệ Thuê Lại

Excel | Power BI | Analyst | CX | Reporting

- Enhance Your Customer Experience with Data-Driven Insights - Transform Your Customer Journey with Process Optimization - Deliver Accurate Data Entry with Exceptional Attention to Detail - Uncover Hidden Patterns and Trends through Critical Thinking - Streamline Data Processes with Critical Thinking and Data Entry Skills
Freelancer Translators Pakistan
Xem tất cả về Translators tại Pakistan

Liên hệ Farrukh S. về công việc của bạn

Đăng nhập để thảo luận thông tin thông qua chat.

Portfolio

11882288
? Excited to showcase my leadership in transforming sales reporting for Inbound call centers. Developed from scratch as Expert Vendor Management, I created a comprehensive report using Excel and SQL, categorizing calls for valuable insights. Recently, I enhanced this with Power BI, delivering dynamic dashboards for deeper analytics: Day-wise team upsell percentage Month & hour-wise call summaries Overall sales performance Flexible filters for data segmentation Identification of low-sales periods Agent-wise performance breakdown This reporting complements existing structures, focusing on performance tracking and identifying weak links. Highlighting continuous learning and tech adoption, I'm committed to driving impactful insights. #SalesAnalytics #DataVisualization #PowerBI #ContinuousLearning #ImpactfulInsights
Transforming Sales Performance: Powering Inbound Call Center
11841842
This project is a user-friendly Excel-based crypto portfolio tracker designed to provide investors with comprehensive insights into their digital asset holdings. It goes beyond basic portfolio management tools by: Calculating weighted average cost (WACC): Tracks the average acquisition price of each crypto coin, considering all past purchases. Real-time market value: Displays the current market value of each holding based on live market data. Profit & Loss (P&L): Provides instant insights into overall portfolio performance and the performance of individual coins. Break-even analysis: For crypto holdings currently in loss, the tracker calculates the additional investment required at a specific price point to bring the WACC down and achieve profitability. Benefits: Improved Decision-Making: Investors can make informed investment decisions based on real-time data and historical cost analysis. Risk Management: The P&L visualization allows for proactive portfolio management by
Crypto Holding Analysis with Profit & Loss
This project is a user-friendly Excel-based crypto portfolio tracker designed to provide investors with comprehensive insights into their digital asset holdings. It goes beyond basic portfolio management tools by: Calculating weighted average cost (WACC): Tracks the average acquisition price of each crypto coin, considering all past purchases. Real-time market value: Displays the current market value of each holding based on live market data. Profit & Loss (P&L): Provides instant insights into overall portfolio performance and the performance of individual coins. Break-even analysis: For crypto holdings currently in loss, the tracker calculates the additional investment required at a specific price point to bring the WACC down and achieve profitability. Benefits: Improved Decision-Making: Investors can make informed investment decisions based on real-time data and historical cost analysis. Risk Management: The P&L visualization allows for proactive portfolio management by
Crypto Holding Analysis with Profit & Loss
11766848
Performance analysis for commercial customer care teams produced
Team Performance Analysis
Performance analysis for commercial customer care teams produced
Team Performance Analysis
11766844
Call Center Training Needs Analysis (TNA) developed for Training and other relevant teams highlighting points of improvements
Call Center Training Needs Analysis (TNA)
11766838
Power BI dashboard produced for sales team
Power BI Dashboard
11685079
Inbound Call Center Upselling Project
11882288
? Excited to showcase my leadership in transforming sales reporting for Inbound call centers. Developed from scratch as Expert Vendor Management, I created a comprehensive report using Excel and SQL, categorizing calls for valuable insights. Recently, I enhanced this with Power BI, delivering dynamic dashboards for deeper analytics: Day-wise team upsell percentage Month & hour-wise call summaries Overall sales performance Flexible filters for data segmentation Identification of low-sales periods Agent-wise performance breakdown This reporting complements existing structures, focusing on performance tracking and identifying weak links. Highlighting continuous learning and tech adoption, I'm committed to driving impactful insights. #SalesAnalytics #DataVisualization #PowerBI #ContinuousLearning #ImpactfulInsights
Transforming Sales Performance: Powering Inbound Call Center
11841842
This project is a user-friendly Excel-based crypto portfolio tracker designed to provide investors with comprehensive insights into their digital asset holdings. It goes beyond basic portfolio management tools by: Calculating weighted average cost (WACC): Tracks the average acquisition price of each crypto coin, considering all past purchases. Real-time market value: Displays the current market value of each holding based on live market data. Profit & Loss (P&L): Provides instant insights into overall portfolio performance and the performance of individual coins. Break-even analysis: For crypto holdings currently in loss, the tracker calculates the additional investment required at a specific price point to bring the WACC down and achieve profitability. Benefits: Improved Decision-Making: Investors can make informed investment decisions based on real-time data and historical cost analysis. Risk Management: The P&L visualization allows for proactive portfolio management by
Crypto Holding Analysis with Profit & Loss
This project is a user-friendly Excel-based crypto portfolio tracker designed to provide investors with comprehensive insights into their digital asset holdings. It goes beyond basic portfolio management tools by: Calculating weighted average cost (WACC): Tracks the average acquisition price of each crypto coin, considering all past purchases. Real-time market value: Displays the current market value of each holding based on live market data. Profit & Loss (P&L): Provides instant insights into overall portfolio performance and the performance of individual coins. Break-even analysis: For crypto holdings currently in loss, the tracker calculates the additional investment required at a specific price point to bring the WACC down and achieve profitability. Benefits: Improved Decision-Making: Investors can make informed investment decisions based on real-time data and historical cost analysis. Risk Management: The P&L visualization allows for proactive portfolio management by
Crypto Holding Analysis with Profit & Loss
11766848
Performance analysis for commercial customer care teams produced
Team Performance Analysis
Performance analysis for commercial customer care teams produced
Team Performance Analysis
11766844
Call Center Training Needs Analysis (TNA) developed for Training and other relevant teams highlighting points of improvements
Call Center Training Needs Analysis (TNA)
11766838
Power BI dashboard produced for sales team
Power BI Dashboard
11685079
Inbound Call Center Upselling Project

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Kinh nghiệm

Expert Vendor Management

Jazz
thg 10 2023 - Hiện tại
Managing on-site operations at vendor production sites, ensuring adherence to Jazz processes, policies, and values. Monitoring activities, provided expert guidance, and reports for performance analysis. Mediating among escalated/disputed cases and consistently met Service Level Agreements and Key Performance Indicators. Ensuring 24/7 operational integrity through effective collaboration and timely issue resolution.

Expert Quality Assurance

Jazz
thg 1 2017 - thg 10 2023 (6 năm, 9 tháng)
Monitored and assessed customer interactions across verbal & non verbal platforms using defined business rules and quality standards Generated insightful reports, highlighting trends, opportunities for improvement, and areas for proactive measures Championed data-driven initiatives to optimize processes, ensuring smooth agent operations and compliance with Digital Bank policies Investigated, resolved complex customer complaints and escalated issues, building lasting positive relationships

Team Leader Customer Care

Mobilink
thg 7 2010 - thg 12 2016 (6 năm, 5 tháng)
• Train team members with newly launched promos • Analyze team’s performance and highlight weak areas also provide feedback to improve them • Grooming of team members for next elevation • Keeping team members motivated • Help team members with their issues • Manage team operations & providing adequate support to Shift FS / FM • Ensure customer satisfaction and in a timely manner within the quality

Học vấn

MBA

Pakistan 2004 - 2007
(3 năm)

BSCS

Pakistan 2000 - 2004
(4 năm)

Liên hệ Farrukh S. về công việc của bạn

Đăng nhập để thảo luận thông tin thông qua chat.

Xác thực

Freelancer Ưa Thích
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