Cherry B.

I have almost 10 years of BPO experience which includes providing customer service and technical support through inbound/outbound calls, chat, email and back office for industries such as financial (2 of the major credit bureaus in the US), one of the largest internet service provider in the US and one of the top wireless network providers recognized by JD Powers. I have gone around the industry from providing customer service, ensuring quality of work through client standards, training new hires and uptraining current employees up to managing and leading a team.