Over 10+ years IT experience in successfully managing projects and programs in onsite and offshore team environments. Planned, directed, coordinated, executed and delivered CRM ([login to view URL], Oracle CRM On Demand, SAP, Siebel, and Amdocs) Service, Sales, and Marketing solutions integrating ERP systems (Finance, Order Management, Warehouse, Contracts and Logistics) meeting client's expectations and business needs. [login to view URL] Certified Administrator SP13.
Business Units and Departments include Sales, Customer Service, IT, Legal, and Marketing in High-Tech, Banking, Insurance, Semiconductor, Automotive, Aviation, Food, and Real Estate industries.
Proven organizational skills and ability to prioritize and manage multiple tasks across simultaneous projects. Effectively communicated with clients and teams, used resources, managed issues and risks resulting improved processes, lowered costs for business across multiple industries. Hands-on with CRM configuration, customization and development to mentor and train project teams, prepare demos for prospects and clients.