Customer Experience Specialist who happens to work in IT. With an extensive background in IT developed through self-directed learning and 15 years of diverse experience, I am a driven professional seeking new challenges beyond the conventional IT scope. My career path, underpinned by a passion for customer service and a zealous commitment to continuous learning, has evolved from call center beginnings to sophisticated roles such as solution engineering and enterprise device management. My journey is characterized by tenacity and an unwavering enthusiasm for technology, while treating every task with utmost gravity.
My skills range from Windows Server Administration, M365 Cloud Services (Azure, Intune, Autopilot) and licensing, VMWare (vSphere, vCenter, Horizon VDI), AWS (EC, LS, DB, IAM, R54), Disaster Recovery (Veeam, Datto, Buffalo), Quickbooks (Cloud, OnPrem), Nextiva, RMM (ZenDesk, ConnectWise, ManageEngine, NinjaOne), various Helpdesk and support across all Windows and Mac platforms, solutions engineering, and consultation services for various aspects of the Infrastructure Department.
I am also available for editing services, as my alternative hobbies involves digital assets such as Editing, Creative and Document Writing, Digital Editing, and PDF editing.