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EXPLORE
2.0
2.0
100%
$10 USD / Hour
・
Philippines (10:13 AM)
・
Joined on July 31, 2007
$10 USD / Hour
・
With 18 years experience as a General Virtual Assistant I like to go the extra mile. By giving more and performing better than what is expected. I strive to become a valuable asset to the company by contributing to their success and continuous growth.
Abdul Hayi M.
$30 USD
Good work - would hire again
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I am extremely pleased with the work Emerald has done for us. She is attentive to detail, communicates clearly and is quick to ask for clarification if needed. Our project was handled very smoothly and professionally, we will definitely use her again.
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Experience
Remote Customer Support Manager
Mar, 2018 - Present
•
8 years, 1 month
Private Company - Social Media Avertising
Mar, 2018 - Present
•
8 years, 1 month
As a customer support manager I supervise a team of agents who handle global customer inquiries, orders processing and complaints. I also handle client payments, invoices and refunds. I make sure every request or issue is handled professionaly and resolved quickly for the benefit of both parties.
Mar, 2018 - Present
•
8 years, 1 month
Transcriber
Jan, 2018 - Jun, 2018
•
5 months
QA World
Jan, 2018 - Jun, 2018
•
5 months
Converting audio recordings into written documents.
Jan, 2018 - Jun, 2018
•
5 months
Marketing Administrative Assistant (Virtual Assistant)
Dec, 2007 - Dec, 2017
•
10 years
HomeStaySearch.com/1718251 Ontario Corporation
Dec, 2007 - Dec, 2017
•
10 years
As a Marketing Administrative Assistant, various tasks were handled. To name a few but not limited to: Internet Marketing, Project Management, Research, Data Entry, Data Processing, Proofreading, Ad postings, Customer Service, Customer Support, Email management, Email Marketing and more.
Dec, 2007 - Dec, 2017
•
10 years
Education
ICS Learn (High School)
1996 - 2000
•
4 years
Philippines
1996 - 2000
•
4 years
Qualifications
Customer Service & Support Excellence : Advanced Soft Skills
2022
Udemy, Inc.
Course Description: -How to deliver an excellent customer service and support experience. -Delivering extreme satisfaction to each customer, on every ticket that you get. -Different ways of approaching customers in various scenarios, to always work towards a positive outcome. -How to develop the necessary skills to deliver world-class customer service experiences.
2022
Customer Service Foundations
2021
LinkedIn Learning
An online audio course that teaches the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. The course also teaches how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers.
2021
Providing Legendary Customer Service
2021
LinkedIn Learning
An audio course explaining how to better understand customers and the high cost of losing a customer. It also covers values and ethics in customer service and how you and your organization can take a customer-centric approach.
2021
Certifications
US English
Verifications
On time
100%
On budget
100%
Accept rate
100%
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