Kyle A.

I completed the degree for Computer Engineering. I started working in the BPO industry after college. I first provided both customer and technical support for a famous search engine through email and chat. Then I provided technical support for a computer company via phone. As the years continue, I worked with an online store and an online bookstore. Climbing the company ladder, I was given the opportunity to lead a team (Team Leader) and train new hires for the company (Product Trainer). Gaining experience in the Operation department, I then moved to the Human Resource Shared Services department. Here I process company benefits and statutory benefits for a global BPO company. Updating Oracle as the database, process improvement, generating and report analysis are part of the everyday work. I value every work and opportunity that is given to me. I strictly adhere to the timelines and deadlines required by my employer. I am very organized and detail oriented. I can work well with minimum supervision and can adapt well to new processes.