Michael Frank M.

I have been in the BPO industry for 5 years and 8 months handling technical accounts using phone, chat, and/or email channels of communication. I have won several performance awards and have been promoted as a Subject Matter Expert. I love doing the extra mile in assisting customers on time and being a helpful team player. I am confident that the skills and knowledge I've acquired over the years will be a great asset to your business or company. I am now seeking a rewarding and challenging Technical, Customer, Chat, Email Support, and other freelance jobs in a growth-oriented platform or company that promotes a team environment and reaches the highest possible standards to exceed customers’ and clients’ expectations in terms of quality products and services. Core Competence: • Bachelors/College Degree in Education and Aviation Private Pilot Course. • 5-year and above international BPO experience supporting a technical account. • Experience in handling an account using phone, chat, and/or email channels. • Have excellent writing skills in English; good speaking skills in English. • Tech-savvy with a strong interest in learning new technology applications. • Excellent troubleshooting, problem-solving skills, and have excellent usage of the following: Operating System: Windows 7, Windows 8/8.1, Windows 10, Chrome OS Applications: MS Word, Powerpoint, Excel, Google Sheets, Google Docs, and Salesforce. • Extremely NPS/CSAT Goal-oriented. • Willing to work on the night shift or rotational schedule. • Work with integrity, positive attitude, punctuality, and reliable/good attendance. • Very honest and loyal to the employer and does not jump from one work to another. Achievement: •Technical/Quality/Subject Matter Expert with RTA experience – Comcast Telecommunications Company. •Top Agent in Product Training with an average of 99.47% - DoorDash Online Food Ordering Company. •Top CSAT CHAMPION with an average of 98.08% - DoorDash Online Food Ordering Company. •Private Pilot License Holder – License Number: 08P475 To provide my services, I have experience using the following tools: • Zendesk • Intercom • Salesforce • SF Lightning Force • QuickBooks • Cxone (Max) • Slack • MSN Chat • Yahoo! Messenger • Jabber • Discord • MsTeams • SendGrid