Hesham A.

• Organize, manage and maintain effective IT support through the provision of a telephone/e-mail helpdesk service, by which customers can register system faults and be responded to in a timely and appropriate manner that ensures customer satisfaction and minimizes problems. • Determine the actions required to resolve any operational problems through the use of own technical experience, escalating to in-house expertise as required or by bringing in external support to minimize the impact of system failure t