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Egypt (4:40 AM)
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Joined on December 22, 2007
Apply and enhance my academic background, skills, and career through working in creative and productive development team that aims to meet the company’s and customers’ requirements and satisfaction.
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Experience
Senior System Engineer
Dec, 2013 - Jul, 2014
•
7 months
Soft Trend
Dec, 2013 - Jul, 2014
•
7 months
• Ensure proper maintenance, configuration and quality of systems including cluster configuration, messaging flows and controls, directory services and group policies. • Install and maintain support and diagnostic software tools for key systems including Messaging, Active Directory & Infrastructure Services and Clustering. • Proficiency and experience in a combination of: Exchange 2013 - Messaging; Business Continuity & Availability; Messaging Consolidation; Secure Messaging; Messaging Archiving; Mess
Dec, 2013 - Jul, 2014
•
7 months
Senior Support Engineer – at Mondelez
Nov, 2012 - Nov, 2013
•
1 year
Mondelez
Nov, 2012 - Nov, 2013
•
1 year
• Organize, manage and maintain effective IT support through the provision of a telephone/e-mail helpdesk service, by which customers can register system faults and be responded to in a timely and appropriate manner that ensures customer satisfaction and minimizes problems. • Determine the actions required to resolve any operational problems through the use of own technical experience, escalating to in-house expertise as required or by bringing in external support to minimize the impact of system failure t
Nov, 2012 - Nov, 2013
•
1 year
System Analyst
May, 2012 - Oct, 2012
•
5 months
Eli Lilly
May, 2012 - Oct, 2012
•
5 months
• Establish and maintain Service Level Commitments that will ensure an appropriate response to all calls logged with the helpdesk, by monitoring support calls, analyzing feedback, ensuring that support staff follow established support procedures and have the necessary technical and personal skills to maintain effective communication with customers. • Manage the helpdesk resources, ensuring the availability of sufficient and appropriately trained staff to effect timely and correct responses to the problems
May, 2012 - Oct, 2012
•
5 months
Education
Helwan University Cairo
2002 - 2006
•
4 years
76%
Egypt
2002 - 2006
•
4 years
Qualifications
Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004
2011
Microsoft
2011
PRO: Microsoft SharePoint 2010, Administrator
2011
Microsoft
2011
TS: Microsoft Office SharePoint 2010, Configuring
2011
Microsoft
2011
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