Sharon M.

Sharon Maltez Morales Education Highschool Diploma / Liceo De San José San José From February 2010 to December 2011 Highschool Diploma, emphasized in Accounting and Business Management Computer Operator / Centro de Estudios Cooperativos San Pedro From June 2016 to September 2016 Basic computer skills, Microsoft Office, PowerPoint, Intermediate Excel  Work experience Interpreter / Cyracom - Voiance Heredia From December 2019 to March 2020 Inbound calls, English/Spanish side interpretation for different industries. Sales / Sykes enterprises San Pedro From September 2017 to February 2018 Inbound calling, customer service, problem solving, basic technical support, billing, sales and documentation Service desk / Perfiles Tecnológicos Heredia From September 2018 to January 2019 Inbound calls and chat, problem solving, ticket escalations, documentation, follow ups, costumer service and basic troubleshooting Customer service / Amazon Calle Blancos From February 2017 to August 2017 Inbound calls, problem solving, basic technical support, billing and documentation. Technical support / Convergys Heredia From June 2016 to November 2016 Inbound calls, technical support, problem solving, billing and documentation Customer service / Sykes Enterprises Moravia From December 2014 to March 2016 Inbound calls, problem solving, billing, basic tech support, sales and documentation. Computer skills Microsoft Excel Computer operator Microsoft office Computer operator Microsoft PowerPoint Computer operator Languages Spanish Native English B2+ Advanced Intermediate