James was promoted to General Manager as the business owner moved from an operational role to one of a shareholder. James has been involved in shaping the strategy for the organization for a decade and has seen consistent growth, consistent net margin enhancement and improved productivity and service levels year on year. This company continues to enter new markets and innovate its products to keep ahead of the competition; cementing its place as a market leader for UK Inbound tour operating under his direct leadership

James returned to Discover Travel & Tours to take over the operations side of the business including Finance, IT, Reservations and purchasing. During this time James was able to lead a team of 20 to make significant improvements to the operational function that improved service delivery and innovated the services the company offered.

Seco Tools in Alcester are the centre of excellence for their in house CRM system based on the Lotus Domino platform. James’ role within the organisation was to provide 2nd/3rd line help to administrators of the system based in anyone of the 200 subsidiaries around the world, sustain the system and handle migration and installation of new versions throughout the world, and to refine and develop new versions of the application. This role involved extensive worldwide travel and extensive on the spot integration into legacy applications. The technical competencies used in this role were VB6 development, MS Access Development, MS SQL Server Development, Lotus Domino Development, Lotusscript & xPages development and project management.